Delmarva Power's full emergency response organization is responding to outages resulting from yesterday's storm. We will continue working safely and as quickly as possible until all customers are restored. To report an outage or downed wire, customers should call 1-800-898-8042 or report and track their outage through our mobile app or our website. For the latest updates on number of customers restored visit our news section.
For Immediate Release
Customers Asked to Prepare for Possible Power Outages
NEWARK, Del. -- Delmarva Power today scheduled field crews for work this weekend in advance of Tropical Storm Hanna, which is forecast to strike the mid-Atlantic region Saturday with heavy rain and wind. Tropical storms can cause widespread power outages by downing trees and blowing limbs and debris into power lines. In addition to Hanna, Delmarva Power's emergency management team has been monitoring the path of two other tropical storms churning in the Atlantic.
A full complement of Delmarva Power linemen and contractors will be available for power restoration and the call center will be fully staffed.
To report a power outage and any downed power lines, customers should call:
Customers should have emergency preparedness kits, including flashlights, a battery-powered radio with fresh batteries, spare batteries, non-perishable food, a can opener, a supply of fresh water for at least three days, a first-aid kit, essential medications for those who use prescriptions, diapers and wipes if necessary, and pillows and blankets or sleeping bags. Customers with special medical needs should make arrangements for assistance if they are unable to be without power for more than a few hours.
Delmarva Power Crews Called In…
Delmarva Power strongly encourages customers to make safety a priority. Stay away from downed power lines. All downed lines should be treated as if they are energized. And individuals should not approach them or touch them.
Keep away from flooded areas and stay indoors. Remember, electricity and water is a dangerous combination. Even wading in a shallow puddle or flooded basement that is exposed to an energized line could cause a harmful or potentially fatal electrical contact.
Customers who use a generator in the event of a power outage should ensure the generator is not connected to the power grid. This will prevent generators from inadvertently feeding back into the system and posing a risk to repair crews who are working on the system and to any customers who may be exposed to downed lines. Customers should refrain from connecting generators to their home circuit breakers or fuse boxes. Generators should be run outdoors to avoid odorless, but deadly carbon monoxide fumes from seeping into the home. Appliances should be connected directly to the generator by an extension cord.
Customers whose service has been interrupted are asked to shut off major appliances, such as electric water heaters and air conditioners and to leave one light switch in the "on" position. This will help prevent an overload when power is restored.
While Delmarva Power works to minimize inconvenience to individual customers, its first priority in restoring power is to eliminate any life-threatening conditions such as downed wires and to restore service to critical public services, such as hospitals, police, fire, communications, water and sewer and transportation services. The next priority is to make repairs that can restore service to the largest groups of customers at one time. Crews then focus on repairs that affect individual homes and businesses.
For more information go to www.delmarva.com/home/emergency/.
Delmarva Power, a public utility owned by Delmarva Power Holdings, Inc. (NYSE: POM), provides safe and reliable energy to approximately 500,000 electric delivery customers in Delaware and Maryland and more than 121,000 natural gas delivery customers in northern Delaware .