Delmarva Power's full emergency response organization is responding to outages resulting from yesterday's storm. We will continue working safely and as quickly as possible until all customers are restored. To report an outage or downed wire, customers should call 1-800-898-8042 or report and track their outage through our mobile app or our website. For the latest updates on number of customers restored visit our news section.
For Immediate Release
WILMINGTON, DE - Delmarva Power is reminding homeowners and business owners to play it safe when someone claiming to represent the company contacts them either in person or by telephone.
"Many companies, including Delmarva Power, will contact customers in person or on the phone for various reasons and it is important that customers take precautions to verify the person contacting them is affiliated with the company," said Delmarva Power spokesman Matt Likovich. "If someone claiming to be a Delmarva Power representative comes to your door, look for a marked Delmarva Power vehicle and ask to see an identification card. This card will clearly show the company logo and a photo of the employee. If contacted by telephone, customers should not hesitate to ask a series of questions to help verify that an actual company agent is calling them."
All Delmarva Power representatives making outbound calls will have access to customer account information and will be willing to give you their name and the account information you request. Delmarva Power representatives will never insist that a credit card be used for payment.
If you have any doubt about the validity of a person's claim to represent Delmarva Power, please call us immediately at 1-800-375-7117. The company will verify whether the person who contacted you was an actual representative.
Delmarva Power, a public utility owned by Pepco Holdings, Inc. (NYSE: POM), provides safe and reliable energy to more than 500,000 electric delivery customers in Delaware, Maryland and Virginia and over 118,000 natural gas delivery customers in northern Delaware .