Delmarva Power's full emergency response organization is responding to outages resulting from yesterday's storm. We will continue working safely and as quickly as possible until all customers are restored. To report an outage or downed wire, customers should call 1-800-898-8042 or report and track their outage through our mobile app or our website. For the latest updates on number of customers restored visit our news section.
For Immediate Release
FOR IMMEDIATE RELEASENovember 22, 2005
Delmarva Power today is launching a redesigned Web site featuring improved navigation to make it easier for customers to find the information they need, such as getting information about power outages after a storm or paying their bill online. The new Web site is based on customer input and is part of a series of new Web sites being introduced today by Delmarva Power's parent company, Pepco Holdings, Inc., and its sister utilities Atlantic City Electric and Pepco.
The Web addresses for the sites remain the same:
The purpose of the redesign was to improve the usability and navigation for all the sites based on current best practice and user input. Delmarva Power conducted focus groups with customers earlier this year to determine how people use its Web site and what navigation is most intuitive. The design and navigation of the new site is based on this research.
The launch of the redesigned Web sites follows the resumption earlier this year of Delmarva Power's heritage brand name; it was previously known as Conectiv Power Delivery.
Delmarva Power, a subsidiary of Pepco Holdings, Inc., provides safe and reliable energy to more than 500,000 electric delivery customers in Delaware and the Delmarva Peninsula and about 118,000 natural gas delivery customers in northern Delaware.