Delmarva Power's full emergency response organization is responding to outages resulting from Tuesday's storm. We will continue working safely and as quickly as possible until all customers are restored. To report an outage or downed wire, customers should call 1-800-898-8042 or report and track their outage through our mobile app or our website. For the latest updates on number of customers restored visit our news section.
For Immediate Release
FOR IMMEDIATE RELEASE Contact: Bill Yingling: 302-283-5811 Bill.Yingling@pepcoholdings.com
Part of Ongoing Brand Change Emphasizing Local Commitment
WILMINGTON, Del. - As part of the ongoing change in its brand name, Delmarva Power has begun mailing monthly gas and electric bills that carry the new Delmarva Power name instead of the old Conectiv Power Delivery name.
While Delmarva Power first announced the name change March 31, the company has been changing the name gradually to minimize costs.
For customers, there''s no need for concern. Although we are changing our brand name, we remain the same company and will provide the same safe and reliable service as always. Customers will use the same phone numbers and addresses to contact us. And if they participate in budget billing or direct debit payment plans, they won''t have to make any changes to stay enrolled.
Customers can now write the new company name on their check when they receive their bill and make payment. Any customers who mistakenly write the old Conectiv Power Delivery name on their check need not worry. Those checks will still be accepted as payment. But we do ask customers to get in the habit of using the new name.
Some customers received bills in July that carry the old Conectiv Power Delivery name. Customers should not discard that bill since it is their regular monthly bill. As a rule of thumb, the company name on the bill should be the same name to which they make payment on their checks.
"As we go through the process of changing our name, our goal is to minimize the impact on our customers," said Gary Stockbridge, President of Delmarva Power. "With that in mind, we hope to complete this transition by the end of the year."
Delmarva Power, a subsidiary of Pepco Holdings, Inc. (NYSE: POM), provides safe, reliable and affordable regulated electric and natural gas delivery services to more than 500,000 customers in Delaware, Maryland and Virginia.