Please know our Customer Care Center is experiencing longer than normal wait times to speak with a representative.
We recommend using our many self-service options, if possible. Did you know that you can review your account, pay your bill and perform many other actions with your account here on our website? Simply select ‘register now’ to create an on-line account. We thank you for your patience.
The restructuring of the electric utility industry allows you to select the certified or licensed electricity provider that best fits your needs. If you don't choose a different provider, we buy electricity for you and charge you according to rates approved by your Public Service Commission. This is called the "Standard Offer Service" (SOS) program and is administered under rules established by the Commission.
The Commission has designated Delmarva to purchase electricity for you through power supply contracts in an annual competitive auction that provides customers with generation rates that are reflective of market conditions while at the same time providing protection against extreme conditions.
We continue to deliver electricity to all customers, no matter who they choose as their electric provider.
Check out our Rates 101 page to learn more.
Delivery is a regulated service which means that Delmarva Power will continue to deliver electricity to all customers. This also means that Delmarva Power is responsible for the wires, poles and outage restoration regardless of supplier. Delmarva Power's costs and policies are regulated by the Maryland Public Service Commission (PSC).
However, supply is not a regulated service. Energy suppliers that are licensed by the Maryland PSC and registered with Delmarva Power can become your supplier. This gives you the choice and allows you to shop for the best energy rates and terms—if you wish.
Whether you choose to stay with us as your electric provider, or choose another provider, we will continue to provide you reliable energy.
To see a list of competitive Electric Generation Suppliers, or to learn more about shopping for electricity, visit the Maryland Public Service Commission’s http://www.psc.state.md.us/electricchoice/ website.
Information for Retail Energy Suppliers