Please know our Customer Care Center is experiencing longer than normal wait times to speak with a representative.
We recommend using our many self-service options, if possible. Did you know that you can review your account, pay your bill and perform many other actions with your account here on our website? Simply select ‘register now’ to create an on-line account. We thank you for your patience.
Please review the material below to understand the fees associated with your electric or gas service request.
Customers can be charged for certain types of work under the Delaware or Maryland Public Utility Commission Tariff. Your New Business Services representative can assess your individual request for possible charges. Please keep in mind that scheduling delays may occur if all required fees are not paid in a timely manner.
Gas main and service facilities will be extended to an applicant in accordance with the following provisions: General Economic Test.
The Company will make a capital investment in the total cost of new main and service facilities to serve the customer up to an amount equal to five times the additional estimated base annual revenue (EBAR) attributable to the customer. The Customer shall pay the cost, if any, in excess of the above limit.
The general economic test formula is: (Job Cost) - (calculated credit) = Customer Contribution
The gas distribution system has areas within the Delmarva territory that are capacity constrained and no additional load can be added to the existing infrastructure. The company will evaluate the least cost method to bring a supply main to feed the prospective customer, and this cost will be used in the general economic test formula. Customers can be charged for certain types of work under the Delaware or Maryland Public Utility Commission Tariff. Your New Business Services representative can assess your individual request for possible charges.
