We are currently experiencing issues with our automated phone system and are working to resolve the issue. We apologize for the inconvenience. For Gas Emergencies please call 302-454-0317. To make a payment over the phone, you can call our dedicated payment line at 1-833-209-5486. The Delmarva Power Website and Mobile App are available to perform many self-service transactions.
You may be able to save money by shopping with a competitive supplier. Although Delmarva Power does not endorse any individual suppliers, or solicit door to door to promote electric shopping, we are committed to helping every customer understand how they can shop and potentially save money by choosing the right energy supplier for their needs and circumstances.
When you become a Delmarva Power customer, you initially pay Delmarva Power for all of these services -- generation, transmission, and distribution. If you are purchasing the electricity you use from a competitive third party supplier, you would pay Delmarva Power for distribution.
The restructuring of the electric utility industry allows you to select the certified or licensed electricity provider that best fits your needs. If you don't choose a different provider, we buy electricity for you and charge you according to rates approved by your Public Service Commission. This is called the "Standard Offer Service" (SOS) program and is administered under rules established by the Commission.
The Commission has designated Delmarva Power to purchase electricity for you through power supply contracts in an annual competitive auction that provides customers with generation rates that are reflective of market conditions while at the same time providing protection against extreme conditions.
No matter whom a customer may choose as their electric service provider, as the distribution company, we will continue to deliver electricity to all customers through our network of electric power lines. We will also continue to maintain the electric system and restore service in the event of any disruption due to weather related events, as well as emergency and routine service calls.
The “Supply Charges” section in your electricity bill is broken down to indicate charges for:
If you choose a provider other than Delmarva Power, you will pay that provider’s price for electric supply instead of our electric price. Any additional monthly savings that you achieve by "shopping" will depend on the rate charged by the supplier(s) that you choose. The prices charged by suppliers could be higher or lower than the prices that Delmarva Power charges for the same services.
List of electricity suppliers licensed by the Public Service Commission (PSC).
When you call them, be sure to get answers to the following questions:
The Price to Compare (“PTC”) is the average cost per kilowatt-hour (kWh) for generation and transmission service, based on your rate classification. The PTC is a tool for you to use in comparing Pepco’s Standard Offer Service (SOS) generation and transmission rates with offers from competing certified or licensed electricity suppliers
To calculate your potential annual savings, determine the difference between Delmarva Power's PTC and the similar price of other Electric Generation Suppliers participating in the Energy Choice Program by subtracting one from the other. If the supplier’s price is less than Delmarva Power’s, you’ll save money. Multiply that difference by your average monthly kilowatt-hour (kWh) usage to determine your average monthly and annual savings.
You may be able to buy cleaner power and possibly help protect the environment. By law, all electricity suppliers must tell you how they generate their electricity (nuclear, natural gas, oil, solar, etc.), what types of air emissions they produce and their energy efficiency.
If you choose a new supplier, making the change is easy. Contact the supplier of your choice and complete the enrollment paperwork. It is then up to your new supplier and Delmarva Power to make the switch.
If you choose to stay with Standard Offer Service, you do not need to do anything.
Information for Retail Energy Suppliers