Please know our Customer Care Center is experiencing longer than normal wait times to speak with a representative.
We recommend using our many self-service options, if possible. Did you know that you can review your account, pay your bill and perform many other actions with your account here on our website? Simply select ‘register now’ to create an on-line account. We thank you for your patience.
Looking to see how much you can save by switching to natural gas? Check out our
gas calculators and see what you might be able to save by making the switch
First Steps to Switch to Natural Gas
As a homeowner, you need to confirm that natural gas service is available for your property by calling our
My Switch to Gas Team at
302-429-3117. Our team will help you determine if natural gas is available in your area and help you learn more about the application and conversion process.
If natural gas is not currently available in your neighborhood, we encourage you and your interested neighbors to each submit a residential gas application. To extend a gas main to your street or subdivision, we require written support from the residents of that community. Applications are
available online or by calling one of our Residential Gas coordinators at
302-429-3117. During the review process, we will collect a $200 refundable deposit for each residential gas service application per customer.
The refundable security deposit signifies an individual resident's support for bringing gas service to the neighborhood. The deposit will be refunded if you switch to natural gas within 5 years of the gas main installation. The deposit is also refunded if a community's request does not reach our guidelines to begin construction.
To learn more about this process, please call us at
Although we do not provide any monetary rebates, most customers converting to gas are eligible to receive 100 feet of gas main, at no cost, along with a service line and meter. Visit
delmarva.com/e to learn about rebate programs.
We recommend that you hire a licensed HVAC or plumber to perform any work in your home. The State of Delaware provides a list of contractors that are registered in the state. Please go to https://contractorregistry.delaware.gov for more information.