Please know our Customer Care Center is experiencing longer than normal wait times to speak with a representative.
We recommend using our many self-service options, if possible. Did you know that you can review your account, pay your bill and perform many other actions with your account here on our website? Simply select ‘register now’ to create an on-line account. We thank you for your patience.
Like many companies throughout the world, electric utilities in the U.S. are seeing supply chain delays and material shortages stemming from the long-term impact of the COVID-19 pandemic. Global supply chain issues have resulted in material shortages and/or delays for some materials, specifically related to new projects on the Delmarva Power system. As a result, there are longer lead times for equipment required for new projects. Our supply of meters, conduit, transformers, switches, and other critical items has been impacted, which is causing some delays for customers with new building or expansion projects. It's possible that these challenges may continue into late 2023.
While we are doing everything possible to mitigate the impact of these shortages, we are notifying customers to anticipate delays in new projects that require materials and equipment provided by Delmarva Power.
Apply for service installations or changes using these applications and checklists.
Gather required information ahead of time to help expedite your request.
Learn about the fees associated with some electric or gas service requests.
Find additional info to ensure your project meets all requirements.
