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Payment Arrangements

We understand our customers may be facing difficult financial times. If you need help paying off a large or past due balance, consider a payment arrangement. This program enables you to pay your past due balance using monthly installment payments added to your monthly electric bill. There is no cost to sign up, and we’ve made it easy:

  • Sign into your account to see your past due balance and payment options.
  • Decide if you want to make an initial down payment to reduce your balance.
  • Select the monthly payment amount and number of months that are the best fit for your financial situation.
  • Accept the agreement and your installment payment will be included on your next bill. You can access the same installment options again if you are not ready to sign up yet.

The installment payment and your monthly electric bill must be paid on time and in full in order to stay on your payment arrangement. If you do not, the remaining balance automatically is added to your next bill, and your account will be subject to collections actions. Pepco recognizes the financial challenges some customers are facing as a result of the pandemic and will continue working with each customer individually to help with the continuation of their electric service but we encourage customers to contact us right away.

Payment Arrangements are available for active residential accounts that are not currently enrolled in a payment plan. If you choose to pay your balance early, please contact a Customer Service Representative for instructions.

Don’t forget to sign up for Payment Reminders to remind you of your upcoming payments.

There are a number of State or Federal Assistance programs available for those that qualify. Learn more about those programs at www.pepco.com/help.

© Delmarva Power & Light Company, 2020. All Rights Reserved.