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Bill Payment Assistance


We want to share a few options that can help you minimize a seasonal spike in your electric utility bill. We can’t control the weather, but we can help you prepare and manage your energy bills through flexible payment options and assistance programs.

Our budget billing program helps you budget energy costs over time so that monthly bills are more predictable – even in cold winter or hot summer months when energy use naturally rises. To sign up for budget billing, please call 1-800-375-7117 ​to speak with a customer care representative or sign up online. We can also suggest other payment options or offer reasonable payment arrangements, if you qualify.

Emergency Rental Assistance Program

Do you need help paying rent or associated utilities because of the COVID-19 pandemic? You may be eligible for rent and utility relief through the state of Maryland or your local government if COVID-19 has affected your ability to pay rent and utility bills.

Local jurisdictions in Maryland are operating rental and utility assistance programs independently. Please visit or call the Maryland Emergency Rental Assistance Call Center at 877-546-5595 to access the program details for your county and to apply for assistance.

Good Neighbor Energy Fund

Delmarva Power is committed to helping customers who are facing challenges with their electric bill.  We are proud to partner with several local 501(c)3 non-profit organizations who provide energy assistance benefits to customers in Delmarva Power's service territory in Maryland. 

The Good Neighbor Energy Fund is designed to help customers who are facing hardships.  You can help a Delmarva Power Maryland customer in need of assistance with their electric bill by contributing to the fund.  Delmarva Power matches customer contributions $1.00 for every $3.00 collected up to $70,000.

Want to contribute?

Delmarva Power Bill Pay

Whether you receive your bill electronically or through the mail, you can pay exactly $1.00 over your Delmarva Power bill amount and that dollar will be contributed to the Good Neighbor Energy Fund.  The amount you contribute must be exactly $1.00 over your billed amount; amounts over $1.00 will not be recognized as a contribution and will result in a credit to your account. 

You can make a $1.00 contribution each time you pay your Delmarva Power bill.

Each time you make a $1.00 contribution, the amount will be reflected on your Delmarva Power bill summary the following month.

Contact an Administering Partner Directly: 

You can also make a donation in any amount you choose and as often as you'd like by contacting the one of the partner agencies directly: 

The Salvation Army
407 Oak St.
Salisbury, MD 21804
For more information, call (410) 749-3077

Cecil Heating Assistance Program
P.O. Box 1160
Elkton, MD 21922-0195
For more information, call (410) 996-0241

Harford Community Action Agency
1321 B Woodbridge Station Way
Edgewood, MD 21040-3830
For more information, call (410) 939-3535

Thank you for partnering with Delmarva Power and supporting the Good Neighbor Energy Fund!  Together we can make a difference.


Low-Income Home Energy Assistance Program (LIHEAP)/ Maryland Energy Assistance Program (MEAP)*

  • This program provides assistance to low-income customers with their home heating bills
  • Limited assistance is available to repair or replace broken furnace
  • Payments are made to the fuel supplier and utility company
  • Applicants are eligible to apply for the MEAP program once at any time during the program year, July 1-May 31
  • Call 1-800-352-1446 or visit the Office of Home Energy Programs website

Electric Universal Service Program (EUSP)*

  • This program provides assistance to low-income customers for their electric bill
  • Customers may receive help that pays a portion of their current electric bill
  • Some EUSP participants may qualify for assistance with past-due electric bills as well as referrals to energy efficiency program
  • Call 1-800-352-1446 or visit the Office of Home Energy Programs website

Utility Service Protection Plan (USPP)*

  • This program is designed to protect low-income families from utility shutoff
  • Customers who are eligible for assistance from MEAP may also be eligible for participation in USP
  • Customers receive an electric bill for the same amount each month throughout the year.
  • Call 1-866-900-3637 or visit the Office of Home Energy Programs website
  • The program is administered through the Maryland Department of Human Resources, Office of Home Energy Programs.

Energy Assistance Toolkit

The Office of People's Counsel, Maryland's state agency has created a toolkit and instructional videos to help Maryland residents apply for energy assistance during the pandemic: Energy Assistance Toolkit

​Your Energy Bill

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Delmarva Power - Payment Plans and Assistance Programs video. Watch Now

​Budget Billing

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View the Delmarva Budget Billing video. Watch Now

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