We are closely monitoring the COVID-19 pandemic, and we are here to help customers through temporary or extended financial hardship. We are suspending service disconnections and waiving new late payment fees through at least May 1. We will be working with customers on a case-by-case basis to establish payment arrangements and identify energy assistance options. We have programs to help.
Learn more here.
Delmarva Power has seen an increase in reports of individuals calling Delmarva Power customers and falsely claiming their electric or gas service will be disconnected unless payment is made. These impersonators instruct customers to buy a prepaid credit card and call back to a different phone number with the personal identification number (PIN) or other personal information.
They also use a tactic called "spoofing" to manipulate the Caller ID displayed phone number so that it appears as a Delmarva Power number. Delmarva Power also cautions customers to be mindful of individuals who try to gain access to their homes by posing as utility workers. Utility impostors may carry "official" looking credentials and often work in pairs.
Delmarva Power representatives will never call you to ask you for cash or request that you purchase a prepaid credit card to make a payment on your bill. If you have concerns about the status of your account, call Delmarva Power's Customer Service line at 1-800-375-7117 TTY-TDD Hearing Impaired: 1-800-822-1200.
Never open your door to someone you do not recognize. Ask for a photo ID through a window. All Delmarva Power employees and contractors carry company ID badges displaying their name, photograph and identification number. To verify a Delmarva Power employee's identity or work being done, call us at 1-800-375-7117 TTY-TDD Hearing Impaired: 1-800-822-1200.
If you believe you have been the target of a phone scam, Delmarva Power urges you to report suspicious activity to the police.
If you believe your identity has been stolen and a Delmarva Power account has been opened in your name, you may make a claim regarding the fraudulent activity by filling out an affidavit.