Evening hearings for the purpose of receiving public comment in connection with Delmarva Power & Light Company's application for adjustments to its Maryland retail rates for the distribution of electric energy are hereby scheduled as follows: Monday, March 23, 2020 Chesapeake College, 6:30 p.m. Wye Mills Campus, Health Professional Center – Room 131, 1000 College Circle, (near Routes 50 and 213), Wye Mills, MD 21679. Tuesday, March 24, 2020 Kent County Library, 6:30 p.m. Chestertown Branch, 408 High Street, Chestertown, MD 21620. Monday, March 30, 2020 Wor Wic Community College, 6:30 p.m. Fulton-Owen Hall- Room 103 (1st Floor Conference Room), 3200 Campus Drive, Salisbury, MD 21804. Written public comments on this matter may be submitted electronically, by first-class mail, or hand-delivered by April 13, 2020. Comments sent electronically must be submitted through the Commission's Public Comment Dropbox, which can be accessed through the Commission's website at www.psc.state.md.us. Written comments shall be addressed to Andrew S. Johnston, Executive Secretary, Maryland Public Service Commission, William Donald Schaefer Tower, 6 St. Paul Street, 16th Floor, Baltimore, Maryland 21202, and should reference "Case No. 9630."
Delmarva Power has seen an increase in reports of individuals calling Delmarva Power customers and falsely claiming their electric or gas service will be disconnected unless payment is made. These impersonators instruct customers to buy a prepaid credit card and call back to a different phone number with the personal identification number (PIN) or other personal information.
They also use a tactic called "spoofing" to manipulate the Caller ID displayed phone number so that it appears as a Delmarva Power number. Delmarva Power also cautions customers to be mindful of individuals who try to gain access to their homes by posing as utility workers. Utility impostors may carry "official" looking credentials and often work in pairs.
Delmarva Power representatives will never call you to ask you for cash or request that you purchase a prepaid credit card to make a payment on your bill. If you have concerns about the status of your account, call Delmarva Power's Customer Service line at 1-800-375-7117 TTY-TDD Hearing Impaired: 1-800-822-1200.
Never open your door to someone you do not recognize. Ask for a photo ID through a window. All Delmarva Power employees and contractors carry company ID badges displaying their name, photograph and identification number. To verify a Delmarva Power employee's identity or work being done, call us at 1-800-375-7117 TTY-TDD Hearing Impaired: 1-800-822-1200.
If you believe you have been the target of a phone scam, Delmarva Power urges you to report suspicious activity to the police.
If you believe your identity has been stolen and a Delmarva Power account has been opened in your name, you may make a claim regarding the fraudulent activity by filling out an affidavit.