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If I forget my login credentials, will I still be able to reset them with Two-Step Verification?
Yes. Through the Forgot email or Forgot password links on the sign-in page, you can recover your account information and log in to your My Account.
How can I turn off Two-Step Verification?
You can turn off Two-Step Verification by going to My Account Profile and disabling Two-Step Verification in the My Security section.
How can I turn on Two-Step Verification?
You will be prompted to enable Two-Step Verification when logging in to My Account. You can also enable Two-Step Verification by going to My Account Profile and enabling Two-Step Verification in the My Security section.
Why should I enable Two-Step Verification?
Delmarva Power is committed to keeping your information safe. We recommend signing up for Two-Step Verification as an added layer of security for your My Account.
Is Two-Step Verification required?
Two-Step Verification is optional. If you choose not to enable Two-Step Verification now, you can enable it any time in the future.
What is Two-Step Verification?
Two-Step Verification is an added level of security to help keep your My Account secure.
What is Standard Offer Service (SOS)?
In order for the retail electric industry to become competitive in Delaware per the Electric Utility Restructuring Act of 1999, Delmarva Power no longer has an exclusive franchise to serve retail electric utility customers. That means third-party suppliers can compete for customers within the Delmarva Power service territory in Delaware. Under the Restructuring Act, those customers who do not choose an alternative electric supplier will default to Standard Offer Service (SOS), which is provided by Delmarva Power throughout its Delaware service territory.
How often do customer SOS rates change?
New SOS rates are effective for the Summer on June 1 and for Winter on October 1.
What power plant is my electricity coming from?
it is hard to say. Two suppliers were publicly announced as winning a piece of the SOS load during this year’s competitive bid process, and a total of five suppliers serve all of the SOS load. The suppliers buy and trade the energy in the PJM marketplace so tracking its origin is difficult. The bid process simply ensures that we’ll get the needed reliable and competitive supply of electricity for delivery to our customers.
When will the Delmarva Power rates be available?
The new rates are already available on our website in the Tariff section.
What is Standard Offer Service?
Our customers who do not choose an electric supplier will receive Standard Offer Service (SOS). This means Delmarva Power both delivers and purchases electricity for supply to its customers.
How does Delmarva Power purchase supplies for its SOS customers?
We follow a PSC approved competitive bid process – twice each year Delmarva Power offers about 25 percent of the total residential and small commercial SOS peak load for bids. The bids are for two-year contracts. This approach has a dampening effect on price swings.
How often do customer SOS rates change?
New SOS rates are effective for the Summer on June 1 and for Winter on October 1.
How much load did each supplier win and at what price?
Pricing information is confidential in compliance with PSC Formal Case No. 9056 and 9064 which govern the SOS bidding process. Click here for publicly available data.
How do I choose a supplier other than Delmarva Power?
When will the Delmarva Power rates be available?
The new rates are already available on our Tariffs page.
What is the RGGI Rate Credit?
The RGGI Rate Credit is a monthly rate credit that is applied to the bills of all Maryland residential customers. The credit appears as a line item on the bill. It provides a billing credit to help offset surcharges for the cost of programs that will decrease energy demand and promote clean energy to fuel Maryland’s future prosperity. RGGI stands for Regional Greenhouse Gas Initiative.
Funding for the RGGI credit comes from the Maryland Strategic Energy Investment Fund, which receives proceeds mainly from the sale of CO2 emission allowances by the State of Maryland. The credit is a direct pass-through from the state to all residential electric customers and will be adjusted quarterly to reflect the latest sales of allowances.
Where can I get more information about EVs?
For more information about an EV, such as pricing, charging specifications, batteries, safety and other vehicle details, visit the manufacturer's Website or contact their local authorized dealership.
How far can I drive an EV?
The driving range for BEV can be up to 100 miles. Typical all-electric range for PHEV is 10 to 40 miles, after which the gasoline engine will work to extend the driving range and additional 300 miles. PHEVs can also be filled up via the gas tank and driven like a traditional gasoline-powered car. The rule of thumb is that vehicle batteries provide about three to four miles of driving range for each kilowatt-hour of energy stored. For more information on EV range comparisons, click here
What are the installation costs for charging equipment?
Installation costs are determined by the type of charging station selected and any upgrades that may be needed to your home's electrical system. To receive estimates of installation costs or the cost of charging station equipment, simply contact an equipment manufacturer. A licensed electrician can provide costs for any needed electrical system upgrade.
What is the inspection and permitting process for installing a charging station in my garage?
Contact a licensed electrician and your local township or municipality to install charging equipment and to ensure compliance with all local inspections and permits.
What resources are available to assist me during an emergency when driving my EV?
Contact any EV manufacturer for available options.
How does the environmental impact of an EV compare to a gasoline-powered vehicle?
EVs produce very little carbon dioxide (CO) emissions. EVs create about 60 percent less carbon than gas-powered vehicles.
What are the maintenance needs of an EV?
Maintenance requirements for EVs can be significantly different than those of conventional vehicles. Consult your vehicle's owners manual or manufacturer for specific maintenance needs.
What is the process for installing EV stations in multi-family units?
Installation of EV charging stations in multi-family units, such as apartment complexes, is typically more complex and generally requires additional work to ensure that the electric facilities are properly equipped to handle EV charging. If your multi-family unit has common indoor (e.g., a parking garage) or outdoor parking spots, We recommend that you contact the Homeowners' Association (HOA) of your building to plan for the installation of EV charging equipment. If you park on a city street, you should contact your municipality about their plans for public parking EV charging stations.
As a Fleet Operator, why should I be interested in the EV market?
As a Fleet Manager, adding electric vehicles to your fleet's mix can lower your fleet's operational costs. Auto manufacturers are increasingly responding to the market demand and global interest of reducing oil dependency, greenhouse gases and fuel cost, by introducing a range of energy-efficient and low-emission electric-powered vehicles. This new wave of electric vehicles is great news for Fleet Managers because EVs can have fewer moving parts, are more energy efficient and are potentially less costly to operate and maintain.
How long will my EV battery last?
EV batteries are generally designed to last the life of the vehicle. Check with the EV manufacturer about battery warranties.
What are my charging options?
Two types of EV charging currently meet national Society of Automotive Engineers (SAE) standards:
Level 1 charging uses a standard, grounded, three-prong, 120-volt outlet with a ground fault circuit interrupter and also requires a 15- to 20 amp fuse or circuit breaker. The typical charge time for 40 miles of electric driving is 8 to 10 hours at Level 1. Battery electric vehicles (BEVs) with larger batteries and extended electric driving range may take as much as 12 to 24 hours to fully charge at Level 1.
Level 2 charging requires the installation of a 240-volt charging station (also known as electric vehicle supply equipment or EVSE) on a dedicated 40-amp circuit. Level 2 charging will typically charge an EV in about half the time of Level 1 and uses about the same amount of electricity as a central air conditioning unit when charging. This type of station may require upgrades to the home or building's electrical service.
Manufacturers also are working on fast-charging technologies that can recharge certain types of EVs in 30 minutes or less.
Who do I call to have an EV charging station installed for me?
Consult a licensed electrical contractor to plan and perform the electrical work needed to install and wire your charging station. Most EV auto manufacturers or authorized dealerships are able to recommend the type of residential charging station required and a qualified contractor. Or, visit the Delaware Division of Professional Regulation for Delaware or Department of Labor Licensing and Regulation for Maryland to find a licensed electrical contractor.
When is the best time to charge my vehicle?
While you can charge your EV at any time, it is recommended that you charge your EV between 8 p.m. and 9:00 am. when there is less demand for electricity.
Can I charge my vehicle on a regular 120-volt outlet at home?
Yes, EVs can be charged on a standard 120-volt outlet. However, depending on the type of EV, your daily driving distance, and your charging time, you may find that Level 2 charging is a better fit for your lifestyle. This type of station may require upgrades to the home or building's electrical service.
How much will it cost to charge my EV?
The cost of charging an EV is different for everyone and will depend on several factors such as the type of EV, the size of your vehicle's battery, your electricity rate, and the distance you drive. You will be billed at Delmarva Power's current price per kilowatt hour, or the price per kilowatt hour of your competitive supplier, plus Delmarva Power's delivery charges.
What is Net Energy Metering (NEM)?
Customers who generate their own electricity with renewable energy sources can interconnect with the electric grid and receive bill credits for excess generation. A special net-capable meter measures the energy a customer uses off the grid and the excess generation the renewable system provides onto the grid, and calculates the difference or “net.”
What is Green Power Connection?
Green Power Connection (GPC) is our process for facilitating small generator and NEM interconnection requests. Our dedicated team of consultants and account coordinators manage the customer’s experience – from processing applications to resolving issues – for residential and smaller commercial interconnection projects.
What is a net-capable meter?
A net-capable meter measures energy that flows in both directions between the customer-generator and the electric grid.
What technologies qualify for net energy metering?
In Delaware, eligible renewable technologies include solar (photovoltaic or “PV”), wind, hydro-electric, fuel cell, and organic anaerobic digestion.
When do I start the interconnection application process?
Prior to installing and operating a generator system, you must apply and receive the utility’s written approval. For more details, refer to the Net Energy Metering and Small Generator Interconnection Application Checklist.
Do I have to interconnect my generator system to the grid?
Most customers install renewable generator systems to reduce their use of utility-supplied electricity. For these behind-the-meter systems to be able to draw energy off the grid when needed, the system must be interconnected to a utility-supplied, net-capable meter. You must apply for this interconnection.
Does the net-capable meter measure total generation?
No. Generation occurs on the customer side of the meter. Any energy generated is first fed inside the premise for use by the appliances, electronics, lights, etc. The meter measures only the excess energy that is fed onto the grid.
How does the meter show when energy is fed or received?
A net energy meter has dashes under the display that move in the direction of the energy flow. When the dashes move from left to right, energy is flowing from the grid to the customer’s premise. When the dashes move from right to left, energy is flowing from the customer to the grid.
How do I start the application review process?
Prior to installing and operating a generating system, you must apply and receive the utility’s approval. Review the Net Energy Metering and Small Generator Interconnection Application Checklist. When you're ready to begin, you can jump right to the online application portal.
How long does the interconnection application process take?
From the day you or your contractor first submits a complete application to the day Delmarva Power issues your final Authorization to Operate, including the time it takes your contractor to install the solar generating system, the interconnection application process in Delaware takes approximately 77 business days. Click here to download a printable PDF of the application timeline.
What if I have questions while completing the application?
If you have questions about your application, you can ask them at any time directly in the portal by clicking on the question mark icon in the left navigation.
How do I approve my application?
Delmarva Power will send you an email when your application is ready for your review and approval. You can begin your review and approval by clicking on the link in Delmarva Power’s email to you, or by entering the portal.
How is my application fee determined?
Fees are established by the Delaware Public Service Commission, and vary according to the generator system’s nameplate capacity. Our online interconnection application system automatically calculates any required fees, based on jurisdiction, system size and application level. See our table of the fees for Delaware.
When do I pay my application fee?
After your interconnection application has been entered into the online portal, the system automatically determines if an application fee is required and calculates the required fee, based on the jurisdiction, system size, and application level. The online system automatically creates and emails an invoice to the contractor or customer. This fee invoice must be paid before Delmarva Power can issue the Authorization to Operate your renewable generator system.
How do I pay my application fee?
The contractor pays the invoice either by credit card or bank transfer through Speedpay or by mailing in a check with the invoice.
Why could my interconnection application be delayed or denied?
Applications are delayed if required information is incomplete or missing, or documents are unsigned. In some regions, our utility may not have an open circuit, making net metering interconnection unavailable. For more details contact our GPC team.
How is the size of the renewable system determined?
Take the average of the total energy use for the 2 previous 12-month periods, as shown on your Delmarva Power bills. Divide that average by 1,200. Multiply that total by 1.1. The result is the maximum inverter nameplate rating you can install. We use the formula [(average of the 2 previous 12-month periods' kWh usage)/ 1,200] x 1.1 = maximum kW inverter rating, to comply with state rules, meet all or part of your electrical needs, and follow our regulatory requirements.
What is the maximum size of a small generator system I can install?
Customers who install a renewable generating system can offset all or part of the energy they use from Delmarva Power. Interconnection capacity restrictions vary among states and jurisdictions. In Delaware, the system capacity can be up to 110% of your 12-month historical energy consumption.
How can I see how much energy my system generates?
The installer of your renewable system can provide details on obtaining a generation monitoring device compatible with your system.
What standards does Delmarva apply when approving inverters and system components for interconnection?
Institute of Electrical and Electronics Engineers (IEEE) Standard 1547 provides the criteria and requirements for interconnecting small generator equipment to the electric grid. Underwriters Laboratory (UL) Standard 1741 sets the requirements for the inverters and charge controllers used in photovoltaic (PV) power systems. In most cases, inverters that comply with IEEE 1547 and UL 1741 will be acceptable for interconnection. The equipment on the Acceptable Inverters List has been accepted for use in other small generator interconnection project requests.
Will my system generate power during a utility power outage?
For safety reasons, the system's inverter tied to the grid will shut down automatically with an outage. The inverter coverts direct current (DC) power from the renewable generator into alternating current (AC) power used at your premise. Only systems designed to operate independently during an outage will be able to operate. A system designed in this fashion must be clearly identified on the interconnection application and agreement. A single-line diagram showing the equipment and controls necessary to operate safely when isolated must accompany the application.
If I have a new construction project that will incorporate a small generator system, can I interconnect?
Yes. For a facility that is under construction and requires electricity, you will need to set up electric service prior to installing the generation system. Without any historical energy consumption data, the interconnection application will require a proposed energy usage calculator.
I want to install a large generation facility and sell power directly to the grid. Do I work with the GPC team?
No. Another department within Delmarva Power administers these large wholesale power purchase agreements. The GPC team will be glad to refer you to that department.
Yes.
How is excess generation shown on my utility bill?
Customers in Delaware will see negative energy consumption in the Details of Your Energy Charges section of the bill, showing excess carryover history. The excess is carried over month to month until used or until the customer’s anniversary pay out.
Why does my bill still show charges, if I had excess generation credits?
Customer service charges apply to all bills, regardless of energy charges or excess generation credits. If the service charges are more than the generation credits your account would show a balance due.
What is a Solar Renewable Energy Credit (SREC)?
An SREC is equivalent to one megawatt-hour (MWh) of electricity derived from an eligible solar resource. Electricity suppliers must purchase SRECs in order to meet compliance obligations under the law. For more information, visit energy.gov.
Are there other factors to consider?
Yes. Electric generation from solar sources can fluctuate as a result of several factors — clouds, darkness, and dirty panels all limit generation. Your renewable system may not generate enough energy to meet all of your electrical needs. Prior to installation, understand how your system will operate under varying conditions, and how these conditions can impact your utility bill.
Can I operate my generation facility prior to receiving the final written Authorization to Operate?
No. The Delaware Public Service Commission prohibits the interconnection of generation facilities to the electric grid without our written approval. Operating an unauthorized small generator system tied to our grid can:
How can you ensure your system is authorized?
Can you recommend a reputable installer?
No. We recommend you research and consult with an installer or contractor by using publically available resources. If you decide to work with a contractor, it is your responsibility to ensure they are using the applicable forms, fees, and documentation throughout the interconnection process.
What is the difference between monthly data and interval data?
Monthly data is the total monthly kilowatt hours (kWh) for which you are billed. Interval data is the hourly kWh reported by your AMI meter.
What is Green Button?
The Green Button initiative is an industry-led effort that responds to a White House call-to-action to provide utility customers with easy and secure access to their interval usage information. A Green Button interval data file can be read with an application that supports Green Button standard.
When I request historical data, what time frame of data will I receive?
You will receive up to 24 months of data.
On the contractor’s NEM Dashboard, why does Pending status only show the customer’s account number?
It is a security standard that customer name and address not be visible until authorization to download customer data has been approved.
How can I contact Delmarva Power regarding my solar request status?
Please contact us at solarusagerequests@pepcoholdings.com.
Why isn’t my organization listed in the list of contractors found in my customer’s/client’s My Account?
Contractors who have created logins for Green Power Connection's online net energy metering application system are listed alphabetically in the Manage My Account section of My Account. If your organization is not listed, a contractor login has not been created and your organization will not appear in My Account. Contractors cannot be approved via My Account until a login has been created for Green Power Connection's online net energy metering application system. Contractors can register here.
Why won’t my attachment load to the website?
Your attached file may not be the correct file type. Only Adobe Acrobat (PDF) documents and image files (JPG, PNG, GIF) are accepted.
Why does the interval format give more current results than the monthly option?
Monthly data is shown by billing month. Interval data is shown daily, and may include data up to the day before your download.
When will authorization to download a customer’s data expire?
Access will expire one year from the signature date on the authorization form or one year from the day the customer authorizes your organization in My Account.
Prior to installing and operating a generator system, you must apply and receive the utility’s written approval. Refer to the Net Energy Metering and Small Generator Interconnection Application Checklist.
In Maryland, small generator technologies that qualify for interconnection with our system include solar (photovoltaic or “PV”), wind, biomass, fuel cells, qualifying closed circuit hydro-electric, and micro-combined heat and power (up to 30 kW). CHP or cogeneration systems can be interconnected but not net-metered. See our GPC website for more details.
Green Power Connection™ (GPC) is our process for facilitating small generator and NEM interconnection requests. Our dedicated team of consultants and account coordinators manage the customer’s experience – from processing applications to resolving issues – for residential and smaller commercial interconnection projects.
Customers who generate their own electricity with renewable energy sources can interconnect with the electric grid. A special net-capable meter measures the energy a customer uses off the grid and the excess generation the renewable system provides onto the grid, and calculates the difference or “net.”
How do I start the application process?
Prior to installing and operating a generating system, you must apply and receive the utility’s approval. Generally, but not always, installation contractors complete and submit the application on behalf of their clients. Review the Net Energy Metering and Small Generator Interconnection Application Checklist.
From the day you or your contractor first submits a complete application to the day Delmarva Power issues your final Authorization to Operate, including the time it takes your contractor to install the solar generating system, the interconnection application process in Maryland takes approximately 77 business days. Click here to download a printable PDF of the application timeline.
Fees are established by the Maryland Public Service Commission, and vary according to the generator system’s nameplate capacity. Our online interconnection application system automatically calculates any required fees, based on jurisdiction, system size and application level. See our fees in Maryland.
The contractor pays the invoice either by credit card or bank transfer through Speedpay or by mailing in a check with the invoice.
Applications are delayed if required information is incomplete or missing, or documents are unsigned. In some regions, our utility may not have an open circuit, making net metering interconnection unavailable. For more details, contact our GPC team.
Add up the total energy consumption (in kWh) as shown on your last 12 Delmarva Power bills. Divide that sum by 1,200. Multiply that number by 2. The result is the maximum inverter nameplate rating you can install. We use the formula (12-month kWh usage / 1,200) x 2 = maximum kW inverter rating, to comply with state rules, meet all or part of your electrical needs, and follow our regulatory requirements.
Customers who install a renewable generating system and intend to net meter can offset all or part of the energy they use from Delmarva Power. In Maryland, the system capacity can be up to 200% of your 12-month historical energy consumption.
What standards does Delmarva Power apply when approving inverters and system components for interconnection?
Institute of Electrical and Electronics Engineers (IEEE) Standard 1547 provides the criteria and requirements for interconnecting small generator equipment to the electric grid. Underwriters Laboratory (UL) Standard 1741 sets the requirements for the inverters and charge controllers used in photovoltaic (PV) power systems. In most cases, inverters that comply with IEEE 1547 and UL 1741 will be acceptable for interconnection. The equipment on the Acceptable Inverters List has been accepted for use in other small generator interconnection project requests.
For safety reasons, the system's inverter tied to the grid will shut down automatically with an outage. The inverter converts direct current (DC) power from the renewable generator into alternating current (AC) power used at your premise. Only systems designed to operate independently during an outage will be able to operate. A system designed in this fashion must be clearly identified on the interconnection application and agreement. A single-line diagram showing the equipment and controls necessary to operate safely when isolated must accompany the application.
Are customers with third-party energy suppliers eligible?
Customers in Maryland see negative energy consumption in the Details of Your Charges section of the bill, showing the excess generation carryover history. The excess is carried over month to month until used or until the customer’s anniversary pay out.
Why does my bill still show charges if I had excess generation credits?
Customer service charges apply to all bills, regardless of energy charges or excess generation credits. If the service charges are more than the generation credits your account will show a balance due.
An SREC is equivalent to one megawatt-hour (MWh) of electricity derived from an eligible solar resource. Electricity suppliers must purchase SRECs in order to meet compliance obligations under the law. For more information, visit energy.gov.
No. We recommend you research and consult with an installer or contractor by using publically available resources. If you decide to work with a contractor, it is your responsibility to ensure they use the appropriate forms, fees, and documentation throughout the interconnection process.
No. The Maryland Public Service Commission prohibits the interconnection of generation facilities to the electric grid without Delmarva Power's written approval. Operating an unauthorized small generator system tied to Delmarva Power's grid can:
The Green Button initiative is an industry-led effort that responds to a White House call-to-action to provide utility customers with easy and secure access to their interval usage information. A Green Button interval data file can be read with an application that supports Green Button standard.
When I request historical data, what time frame of data will I receive?
Why isn’t my organization listed in the list of contractors found in my customer’s/client’s My Account?
What is the Peak Energy Savings Credit?
The Peak Energy Savings Credit is designed to help you reduce your energy use when demand for electricity is at its highest. We made it rewarding for customers like you by offering credits off your bill when you reduce your energy use at home during Peak Savings Days. Reducing your energy use is also rewarding for the environment, because lowering the demand for energy helps to conserve resources.
Do I have to enroll in the Peak Energy Savings Credit?
No enrollment is needed. You can decide to reduce your energy use for a particular Peak Savings Day.
How do I find out about a Peak Savings Day?
You can choose up to three notification preferences. There is no penalty if you choose not to participate in the Peak Energy Savings Credit.
How do I earn a credit off my bill with the Peak Energy Savings Credit?
You'll receive a credit of $1.25 off your bill for every kilowatt hour (kWh) you reduce your energy use below your baseline on Peak Savings Days. The more you reduce your energy use below your baseline during a Peak Savings Day, the larger your credit will be. You can see your preliminary credit amount by logging on to My Account or on your next monthly bill.
How is my baseline determined?
Your baseline is an average of the three days with your highest energy use during the prior 30-day period. This excludes the day prior to a Peak Savings Day, previous Peak Savings Days, weekends and holidays. Your energy use can change daily, so you'll have a specific baseline for each Peak Savings Day.
How much money can I save with the Peak Energy Savings Credit?
The credit you earn depends on how much you reduce your energy use below your baseline on a Peak Savings Day.
When do Peak Savings Days occur?
Peak Savings Days will most likely occur on those hot summer days when air conditioners are running constantly, which usually results in higher (or "peak") demand for electricity. You will most likely have several opportunities to save on Peak Savings Days depending on how many very hot days we experience this summer. Peak Savings Days typically occur between noon and 8:00 p.m., and usually last a few hours.
How can I reduce the amount of energy I use?
It’s as simple as turning off lights, waiting to run your washer and dryer until later or setting the temperature on your air conditioner a few degrees higher (but be sure to stay comfortable). Avoid using appliances such as dishwashers, electric stoves, televisions or washing machines during designated peak savings hours. Closing blinds and drapes can also help to keep the warm sunlight out and the cool air in your home. Unplug unnecessary electronics, which can use electricity even when they are not turned on. To learn more about how to save, view our energy-saving tips here.
What if I don't reduce my energy use?
We understand that there may be days when you may not want to reduce your electric use, such as when you have visitors. There is no downside to the Peak Energy Savings Credit. If you don't reduce your energy use during a Peak Savings Day, there is no penalty of any kind.
Where can I view my Peak Energy Savings Credit bill credit?
Log on to My Account after a Peak Savings Day to view your credit online. Your credit will also appear on your next bill. You can also sign up to receive a notification that tells you how much you saved and how your savings compare to others by signing in to My Account and going to the My Alerts and Notifications page.
Maryland customers only: If you are enrolled in Energy Wise Rewards, you will receive the greater of the Energy Wise Rewards monthly credit or the Peak Energy Savings credit.
Do I have to be enrolled in My Account to participate in the Peak Energy Savings Credit?
While you don't have to sign up for My Account, using it has many benefits. After a Peak Savings Day, you can see how much of a credit you earned. You can also use My Account to view your daily energy use and your projected bill as of a specific date and use calculators to learn how to save money and energy. To find out about your detailed energy use, baseline and credit information, call us at:
You will also be able to see your credit on your monthly bill.
I'd like to reduce my energy use, but what if I am sensitive to temperature changes? How can I participate?
On Peak Savings Days, you can decide how you want to reduce your energy use. If you are sensitive to temperature changes, set your thermostat to remain comfortable when you reduce your energy use. There are many other ways to reduce energy to save money during a Peak Savings Day, such as waiting to run appliances, turning off lights, closing your blinds and turning off unused electronics. To learn more about how to save, view our energy-saving tips.
Can I participate in both Energy Wise Rewards™ and the Peak Energy Savings Credit?
Yes, you can participate in both programs. During the peak electricity demand times in the summer, generally between June and September, through the Energy Wise Rewards Program we'll automatically cycle off and on participating central air conditioners and heat pumps to help reduce the region's demand for electricity. These Energy Wise Rewards conservation periods occur on selected summer days (called Peak Savings Days). This automatic reduction of your air conditioner energy use makes it easy for you to receive bill credits through the Peak Energy Savings Credit.
If you would like to speak with a customer care representative, please call us at:
I'd like to reduce my small business energy use, but what if I or the employees are sensitive to temperature changes? How can we participate?
On Peak Savings Days, you can decide how you want to reduce your energy use. If you or your employees are sensitive to temperature changes, remain comfortable when you reduce your energy use. There are many other ways to reduce energy to save money during a Peak Savings Day, such as waiting to run machines, turning off lights, closing blinds and turning off unused electronics. To learn more about how to save, view our energy-saving tips here.
What if my small business is not enrolled in My Account? Can I still participate in the Peak Energy Savings Credit?
While you don't have to sign up for My Account, using it brings many benefits. You can see your daily energy use and your projected bill as of a specific date and use calculators to learn how to save money and energy. For access to your detailed energy use, baseline and credit information, call us at 1-855-750-PEAK. You will also be able to see your credit on your monthly bill.
Where can I view my Peak Energy Savings Credit bill credit?
Log on to My Account after a Peak Savings Day to view your credit online. Your credit will also appear on your next bill.
What if I don't reduce my energy use?
How can I reduce the amount of energy I use?
That's as simple as turning off lights, waiting to run large machines, powering down equipment that is not in use or setting the temperature on your air conditioner a few degrees higher, but be sure to stay comfortable. Avoid using appliances such as dishwashers, electric stoves, televisions or washing machines. Closing blinds and drapes can also help to keep the warm sunlight out and the cool air in your small business. Unplug unnecessary electronics, which can use electricity even when they are not turned on. To learn more about how to save, view our energy-saving tips here.
When do Peak Savings Days occur?
How much money can I save with the Peak Energy Savings Credit?
The amount that you save depends on how much you are able to reduce your energy use below your baseline on a Peak Savings Day. Your baseline is the energy use level you need to be under during a Peak Savings Day to be eligible for a credit off your bill.
How is my baseline determined?
The baseline is an average of the three days with your highest energy use during the prior 30-day period. This excludes the day prior to a Peak Savings Day, previous Peak Savings Days, weekends and holidays. Your small business energy use can change daily, so you'll have a specific baseline for each Peak Savings Day.
How do I earn a credit off my small business bill with the Peak Energy Savings Credit?
You'll receive a credit of $1.25 off your bill for every kilowatt hour (kWh) you reduce your energy use below your baseline on Peak Savings Days. The more you reduce your business’ energy use below your baseline during a Peak Savings Day, the larger your credit will be. You can see your preliminary credit amount by logging on to My Account or view the credit on your next monthly bill.
Do I have to enroll my small business in the Peak Energy Savings Credit? How do we hear about a Peak Savings Day?
No enrollment is needed. You can decide to reduce your energy use for a particular Peak Savings Day– and signing up is not necessary. There is no penalty if you choose not to participate. You will receive a phone call the day before an event with specific hours to save energy. You can also choose to be notified by email, text message or an alternative phone number. To set your preferences, log in to My Account or call 1-855-750-PEAK. You may select up to two notification preferences. Signing up is not necessary.
What is the Peak Energy Savings Credit (PESC)?
The Peak Energy Savings Credit is designed to help you reduce your small business energy use when demand for electricity is at its highest. We made it rewarding for customers like you by offering credits off your bill when you reduce your energy use at work during Peak Savings Days. Reducing your energy use is also rewarding for the environment, because lowering the demand for energy helps to conserve resources.
What is a Smart Meter?
A smart meter is a digital meter that offers a number of benefits to customers. These benefits provide you with more detailed information about your energy use as well as improved outage restoration and customer service. Smart meters also offer a platform for us to provide you with future energy efficiency and cost-saving programs, and energy-management applications
Why do I have a Smart Meter?
Smart meters were an important step in creating a more energy-efficient future and offer a number of important benefits. Some of those benefits include:
With access to detailed data, smart meters give you the power to review and evaluate your energy use.
Smart meters provide remote outage detection and help us restore your power faster.
Our representatives are equipped to answer specific questions about your personal energy use, should you ever want to contact us for assistance.
Remote meter reading reduces the number of our vehicles and trucks on the roads, which in turn helps reduce carbon emissions.
Smart meters are the key to greater energy efficiency, reducing the need to build power plants and decreasing the use of older, less efficient power plants that typically have higher greenhouse gas and other air emissions.
Is my energy use information secure?
We place the utmost importance on the security and protection of all aspects of our electric and gas systems and associated sub-systems. In keeping with corporate policy, our smart grid systems and components will guard against cyber and physical attacks. We require that our equipment support Advanced Encryption Standards as defined by the National Institute of Standards and Technology.
As our smart grid is deployed, these guiding principles will be implemented and applied as recommended by the manufacturer and according to industry best practices. For example, we will use firewalls, VLANs (virtual local area networks), encryption and other methods as defined in technology standards to defend, deter, detect and minimize security threats.
For more information about smart meter security, visit our Privacy and Safety page.
Are Smart Meters safe?
Our smart grid provider, Silver Spring Networks, uses 900 megahertz (MHz) and 2.4 gigahertz (GHz) radios in its smart grid hardware devices – the same Federal Communications Commission (FCC)-approved frequencies that have been used for many years in devices such as baby monitors, cell phones, remote-controlled toys and medical monitors.
Silver Spring radio frequency (RF) emissions are compliant with the levels required by strict federal regulations and permitted by various international recommendations and as such should not cause any interference with wireless routers or cordless telephones. For more information, please refer to our RF Fact Sheet.
Scientific research has been conducted on RF fields and health for several decades. Recent research has focused on RF at cell phone frequencies. This body of research has been reviewed by many public health and regulatory agencies, including the Food and Drug Administration (FDA), the FCC, the World Health Organization (WHO) and the National Cancer Institute (NCI).
None of the leading health organizations, including the FDA, FCC, WHO and NCI, have found that RF signals from smart meters cause or contribute to any adverse health effects.
For example, a recent review by the WHO’s International Agency for Research on Cancer (IARC) concluded that while some studies suggest a possible relationship to cancer based on prolonged use of cell phones, RF exposures from cell phones cannot be considered an actual cause of cancer or even a probable cause. IARC also found inadequate scientific evidence of any cancer risk due to RF fields from environmental sources, such as cell phone towers and wireless networks. WHO has further emphasized that “no adverse health effects have been established as being caused by mobile phone use.” For detailed information provided by these organizations, visit their websites at:
U.S. Food and Drug AdministrationFederal Communications CommissionWorld Health OrganizationNational Cancer Institute
For more information about smart meter safety, visit our Privacy and Safety page.
What if I generate my own electricity?
Net metering enables customers with solar panels or other forms of renewable generation to benefit from the lower energy costs smart meters bring. Any excess kilowatts the customer generates are subtracted from the number of kilowatts used when the monthly bill is calculated.
Please note that it is important to notify us if you are planning to install solar panels or other forms of renewable generation. The current applicable tariff requires such customers to have a registered “net-metered” account. In addition, your meter needs to be specially programmed to accommodate net metering. Please call our Green Power Connection Team at (866) 634-5571 or email them at gpc-north@pepcoholdings.com if you have not submitted your application or to obtain additional information.
I have solar panels installed at my home. Sometimes I cannot access My Account or see my energy-use data via My Account. Why is that?
Net metering customers, such as those with photovoltaic systems that are interconnected with our grid, are at the forefront of a wave of change in the energy industry. The separate electric generating systems at their premises are not yet fully compatible with My Account online energy analysis tools. Currently, the software prevents the display of self-generated energy-use data, and some net metering customers may be unable to enroll in My Account. We’re working on the necessary updates and expect these services to be available at a later date.
What is Delmarva Power's objective to repeatedly pruning trees?
Delmarva Power is committed to providing customers with reliable electric service. Tree branches that contact power lines can cause interruptions to power supply. These interruptions, aside from being inconvenient, also pose a threat to public health and safety. For example, power supply interruptions affect those on life support, and may disrupt schools, hospitals, traffic signals, and sewer and water pumping facilities.
Vegetation Management's program is designed to minimize such service interruptions by clearing limbs, trees, vines, and other vegetation away from power lines. By doing this before the vegetation has a chance to cause power supply interruptions, we can help assure you reliable electric service.
Why don't you consider aesthetics when pruning trees?
Delmarva Power follows the American National Standards Institute (ANSI) Standard A300, part 1, when pruning trees. Several factors are considered when pruning a tree for line clearance. The following is a prioritized list of the factors considered when performing utility line clearance work:
Can you prune my tree lightly?
In general, smaller or slower growing trees will require less pruning than faster of taller growing trees. Delmarva Power encourages customers to “Plant the Right Tree in the Right Place”, to minimize conflicts with electrical facilities. The amount of pruning required for line clearance depends on several factors:
Growth rate characteristics of the species (how fast new branches will grow back).Flexibility of the branch nearest the wire (how much the branch will sway in the wind)Voltage carried by the line (the hazard presented by branch contact).
Does Delmarva Power maintain vegetation for telephone and cable television lines?
No. However, you can contact your local communication provider for further information.
What qualifications do you have to prune trees?
Delmarva Power vegetation management crews are specially trained, according to OSHA Regulations and ANSI Standards, in order to safely work on trees close to electrical conductors.Delmarva Power also requires that line clearance specialists be trained in proper arboricultural pruning techniques, which follow the professional standards (ANSI Standard A300, part 1), and the best management practices published by the International Society of Arboriculture.
Is there an alternative to repeated tree pruning, which sometimes results in a disfigured appearance?
Yes. The property owner may want to have trees removed to avoid the need for future periodic pruning. Small "volunteer" trees or trees inappropriately planted too close to lines are good candidates for removal. Delmarva Power will be happy to review possible candidates on a case by case basis.
Do you paint open pruning cuts?
Delmarva Power's contract crews do not use commercial tree paint products because these are no longer recommended in the arboriculture industry. The latest research indicates that such dressings are primarily cosmetic and do not stop decay.
Why do you prune the trees back so far?
Delmarva Power's vegetation management program is designed to minimize interruptions to electrical supply. The closer a tree grows to a high voltage line, the greater amount of pruning required to maintain a minimum clearance between the tree and the power wires. The amount of pruning required varies based on line voltage, line construction, and tree species.
Will pruning hurt my tree?
Delmarva Power uses only professional contractors and requires that they follow American National Standards Institute (ANSI) Standard A300 for tree pruning. These pruning techniques minimize the potential damage caused to trees. Pruning of trees in rights-of-ways is done not only by utilities, but also by municipalities and highway departments to maintain roadway clearance, sidewalk clearance, visibility of road signs, traffic lights, etc.
Any tree-pruning program, including those carried out by utilities, municipalities, or homeowners, should follow the same basic principles. Delmarva Power's vegetation management contractors adhere to the following practices that are contained in ANSI Standard A300:
Removed branches are cut as close as possible to the branch collar without injury or removal of the collar, which is called Natural Target Pruning. This procedure helps promote wound closure and reduce chances for decay.
Whenever possible, branches are cut back properly using the 1/3 rule: the branch is cut back to another branch that is at least 1/3 the diameter of the limb to which it is attached.
Limbs that grow away from the wires are retained, allowing the outside portion of the tree to develop its natural shape. This is known as directional method of line clearance.
Tree topping and shearing is avoided. Shearing detracts from the natural appearance and promotes decay in branches and the growth of weak, fast-growing water sprouts or sucker growth. These sprouts grow back more quickly and require more frequent pruning
Why can't I prune my own tree or have a private contractor prune it?
The pruning of trees near electrical wires can result in injury or death. Only persons trained and qualified in the special techniques needed to work safely around energized lines should do so.
Why doesn't Delmarva Power put the lines underground?
Despite being extremely expensive, and sometimes costing several times more than overhead construction, an underground line is not problem-free for trees. During construction tree roots may be cut. Cutting tree roots can lead to tree decline or death or may cause a tree to uproot in high winds. Future maintenance of underground lines may also cause damage to existing tree roots, landscape plantings, and lawns.
Are the herbicides that Delmarva Power uses safe?
The U.S. Environmental Protection Agency (EPA) approves these products for use only after determining they will not adversely affect people, animals, or the environment when applied correctly.
Does Delmarva Power Plant Trees?
Delmarva Power participates in National Arbor Day tree planting events each year.
How do trees affect electric service to customers?
The majority of outages during inclement weather are caused by falling or damaged trees. Limbs, branches and weak or diseased trees can bring down wires if they fall in any kind of weather. In fact, trees and falling limbs are the top causes of unscheduled outages on clear days as well. Electrical service can be interrupted for thousands of customers due to a fallen limb that damages a power line. An effective, responsible tree maintenance program is critical to our successful and safe delivery of electric service. The tree trimming and removal work we perform is required by regulations that mandate minimum clearances between trees and power lines.
What safety issues arise from trees near power lines?
We implement our tree maintenance program because safety is one of our top priorities. When trees come in contact with a high voltage power line, they can also become energized which could potentially result in sparks or fires that could cause harm to people, animals, homes or buildings. Our tree maintenance program reduces risk and minimizes outages caused by falling trees, branches or limbs, and improves the reliability and safety of your electric service. By trimming and removing trees around power lines, we can reduce the chance of trees, branches or limbs falling on power lines.
Why are small trees removed that are not close to touching power lines?
It depends on the type of trees but some species can grow up to eight to ten feet in a year. It is important to proactively remove them before they cause damage to the system or a safety risk. Certified arborists review each tree to determine what action, if any, is necessary.
Are industry or legal standards followed?
Our tree pruning is performed adhering to the standards and practices outlined by the American National Standards Institute (ANSI) Publication, A300, and the Maryland Tree Expert law. The ANSI standard is followed by nearly all electric utilities in the United States. We also work with the DC Department of Transportation, Urban Forestry Administration and the Maryland Department of Natural Resources to comply with their tree-pruning practices.
What regulatory body oversees each utility's tree maintenance program?
The Public Service Commission oversees our tree maintenance work.
What is Maryland Rule Making No. 43 (RM 43)?
Rule Making No. 43 refers to the vegetation management regulations adopted by the Maryland Public Service Commission (PSC) to increase reliability. RM 43 requires utilities to be more comprehensive in their tree trimming around electric facilities including power lines, poles, transformers, substations and rights of way. The vegetation management standards, which took effect in 2012, were developed by a panel that included representatives from consumer advocacy groups, the PSC, the Office of People's Counsel, Montgomery County, the Maryland Department of Natural Resources and power utilities serving customers in Maryland. We immediately made changes to our practice in order to comply with the new regulations, which include pruning to a four-year growth cycle next to and under most power lines. High-voltage lines will require clearances of 15 feet below and beside lines and "blue sky" clearance above, which means that there must be total clearance above the line. Under the regulation, we are required to notify owners or occupants at least seven and no more than 120 days before we plan to begin work on the circuit that serves them. If it is necessary to remove more than 25 percent of a tree’s crown to meet clearance specifications, arborists acknowledge the health and structural integrity of a tree are likely permanently compromised and the tree is removed. This is consistent with standards and practices outlined by the American National Standards Institute (ANSI) A300. ANSI A300 is incorporated into laws and regulations that apply to vegetation management, including the Maryland Tree Expert Law and RM43.
How often will trees on my property be pruned or removed?
Trimming cycles are dictated by states. Our cycle in Maryland and Delaware is based on a four-year rotation, meaning that approximately one quarter of the public space trees are maintained each year. Each tree's size, shape and growth rate are taken into consideration in our tree maintenance program. Maintenance may include pruning or removing branches that are too close to power lines or, in some cases, removal of entire trees.
How much will be trimmed from trees?
The amount of pruning or trimming varies based on a tree's relative location to the power lines as well as the type, growth habits and health of the tree. Maryland regulations set clearances based upon the voltage of an electric utility's equipment. The following diagrams illustrate examples of minimum tree clearance required for certain facilities.
How often is tree work performed?
Our tree maintenance program is consistent with electric utility best practices and complies with national tree care industry and utility vegetation management standards. RM43 specifically mandates that we use a four-year-growth clearance schedule in our Maryland service area. Our tree pruning contractor trims, and in some cases removes, trees that could potentially come in contact with power lines or other electrical equipment. Certified arborists evaluate tree growth around each pole in order to create an effective work plan for tree crews. They look for trees and vines that could eventually develop a conflict with the electric equipment. They also look for dead, dying or hazardous trees and tree conditions that could interfere with power lines and cause power outages.
Customers will receive at least one form of notification depending on the scope of the work. Notifications vary and could include letters, door hangers and knocks on the door. If a tree poses an imminent safety hazard or impact to the reliability of the electrical system, we will take reasonable steps to obtain consent from the owner or occupant of the property before any trimming or tree removal work is done. The safety of our customers and employees are most important.
How is it determined whether a tree must be removed or pruned?
Each tree is examined individually by certified arborists and the determination is made based on a variety of factors including the species, type of energized facility, the direction branches are growing and how much of the tree must be pruned. RM43 regulations have altered some of our previous practices in that some trees we would not have pruned in the past now have to be trimmed or removed in order for us to comply with clearance specifications established in the regulations. If it is necessary to remove more than 25 percent of a tree's crown to meet clearance specifications, arborists acknowledge the health and structural integrity of a tree are likely permanently compromised and the tree is removed. This is consistent with standards and practices outlined by the American National Standards Institute (ANSI) A300. ANSI A300 is incorporated into laws and regulations that apply to vegetation management, including the Maryland Tree Expert Law and RM43.
Who performs the company’s tree work?
We have a large staff of trained foresters and certified arborists who oversee the work of our contractors. Our contractors are required to adhere to tree care standards established by American National Standards Institute (ANSI) A-300. Our methodologies are based on Best Management Practices (BMPs) established by the International Society of Arboriculture (ISA). Utility vegetation management arborists are required to abide by Safety Standards set in ANSI Z133 and they are regulated by the Occupational Safety & Health Administration (OSHA).
What is an easement?
According to Black's Law Dictionary, an easement is a right of use over the property of another.
Can I choose to not permit trimming or removal of trees on my property?
We will make all reasonable efforts to work with you before trimming or removing trees on your property and/or our easement. An effective tree maintenance program is critical to our safe and reliable delivery of your electric service. We trim and remove trees that will grow into or interfere with electric wires and other equipment. If we have an easement to perform the work on your property, we will work with you as best we can but our obligation under RM43 is to obtain the required clearances.
Will new trees be planted in the right-of-way to replace ones that are removed?
Not usually, however, there are times when we do plant trees in the right-of-way. Sometimes it is the result of a permit requirement and other times it is at the request of local or county department of transportation.
Isn’t the tree in front of my house my property?
Sometimes trees that appear to be on a customer's property could be in the public utility easement or public right-of-way. If a tree is in the public right-of-way, we work with the owner of that right-of-way to trim or remove the tree. If a tree on private property needs to be removed, the property owner's permission must be obtained, unless we have pre-existing rights to remove the tree. We will trim trees on private property where tree limbs or branches could threaten the safety and reliability of the system. Please call 1-800-375-7117 if you have additional questions or concerns.
What are my rights when trees need to be trimmed or removed from my property?
If a tree on private property needs to be removed, the property owner's permission must be obtained unless we have pre-existing rights that give us rights to maintain those properties and keep them clear of trees and vegetation that could threaten the safety and reliability of the system. We will trim trees on private property where tree limbs or branches could threaten the safety and reliability of the system. Please call 1-800-375-7117 if you have additional questions or concerns.
Can I request tree work on my property that threatens power lines?
We will investigate requests for removal of tree limbs that may endanger our power lines. Our contractor's inspectors will explain to the property owner if any tree work is needed and if so, whether the tree needs to be trimmed or removed. Please call 1-800-375-7117 with any questions or concerns.
