We are closely monitoring the COVID-19 pandemic, and we are here to help customers through temporary or extended financial hardship. We are suspending service disconnections and waiving new late payment fees through at least May 1. We will be working with customers on a case-by-case basis to establish payment arrangements and identify energy assistance options. We have programs to help. Learn more here.
If you are ill, unable to manage your own business affairs or plan to be away from home for an extended period of time, you may designate a relative, friend, member of the clergy or other third party to receive a copy of your disconnection notice for non-payment.
The third party has no legal responsibility or obligation to pay the bill. However, that person can arrange payment of your bill or talk with our customer service representatives on your behalf.
If you would like to participate in this program, please complete the form below and return it to:
Delmarva Power Credit DepartmentDelmarva PowerCustomer Care Department5 Collins Drive, Suite 2048Carneys Point, NJ 08069
Delmarva Power Credit Department
Delmarva PowerCustomer Care Department5 Collins Drive, Suite 2048Carneys Point, NJ 08069
Please note that both parties involved must sign the form. If you have any questions regarding the application or the program, please call 1-800-375-7117.
