Skip Ribbon Commands
Skip to main content

Bill Payment Assistance

​​​Delaware

We want to share a few options that can help you minimize a seasonal spike in your electric utility bill. We can’t control the weather, but we can help you prepare and manage your energy bills through flexible payment options and assistance programs.

Our budget billing program helps you budget energy costs over time so that monthly bills are more predictable – even in cold winter or hot summer months when energy use naturally rises. To sign up for budget billing, please call 1-800-375-7117 to speak with a customer care representative or click here. We can also suggest other payment options or offer reasonable payment arrangements, if you qualify.

 Content Editor

You can also use My Account to see how and when you’re using energy, get personalized tips for energy savings and calculate how much you can save by making specific improvements around your home.​​

Arrearage Management Program (AMP) Pilot

The Arrearage Management Program Pilot, or AMP Pilot, is a new program developed specifically for customers in need. This program helps customers who may be struggling to meet their energy needs eliminate past due balances. When you make timely payments, in full, on your bills during the 12-month program, we will forgive your past due balance—up to $6,000. The AMP Pilot is one of the many benefits for low-income customers in Delaware that was funded by the Exelon merger. 

AMP Pilot Fact Sheet

To qualify for the AMP Pilot, customers must meet the following criteria:

  • Be a residential Delmarva Power customer (both natural gas and electric customers are eligible) with a minimum balance of $500 past due
  • Earn at or below 60 percent of the Delaware State median income


  • Not have services disconnected for more than 30 days due to nonpayment
  • Not have active medical certifications on file with Delmarva Power

If you believe the AMP Pilot is for you, contact one of Delmarva Power's community partners listed below or visit your local Delaware State Service Center to begin the enrollment process. 

 

New Castle County

Catholic Charities

2601 W 4th Street

Wilmington, Del. 19805

302-655-9624

 

First State Community Action Agency

19 Lambson Ln.

New Castle, Del. 19720  

302-498-0454

 

Latin American Community Center (LACC)

403 N. Van Buren St.

Wilmington, Del.

302-655-7338

 

Salvation Army

400 N. Orange St.

Wilmington, Del. 19801

302-472-0700

 

Kent County

 

Catholic Charities

2099 S DuPont Highway

Dover, Del. 19901

302-674-1600

 

First State Community Action Agency

655 S. Bay Rd. Suite 4J

Dover, Del. 19901 

302-674-1355

 

Sussex County

 

Catholic Charities

404 S Bedford Street, Ste 9

Georgetown, Del. 19947

302-856-9578

 

First State Community Action Agency

308 N. Railroad Ave.

Georgetown, Del. 19947 

302-856-7761


Delaware Energy Assistance Program (DEAP)

This program provides assistance to income eligible families to help them meet their home energy needs​

DEAP has several components which include:

  • Fuel Assistance: Help with home energy bills from the period of October 1 - March 31. This includes grants to income eligible households to help pay for home heating, which includes electricity, natural gas, kerosene, propane, coal, or wood. Grants are made to both homeowners and renters
  • Crisis Assistance: This component helps households in crisis during the winter months and may be in the form of a supplemental grant to their fuel assistance benefit. In addition to being income eligible, households must show they are experiencing a crisis (i.e., shut-off notice, out of fuel, no money to pay for fuel)
  • Summer Cooling Assistance Program (SCAP): This program operates during the months of June-August and helps pay for electricity to cool homes with air conditioning during the hot, humid summer months. In addition to receiving a grant to offset the high costs of electricity to air condition a home, some populations may be eligible to receive a room sized air conditioning unit

Contact Catholic Charities to find out where and how to apply for assistance:

  • Kent County: 302-674-1782
  • New Castle County: 302-654-9295
  • Sussex County: 302-856-6310

Low Income Home Energy Assistance Program (LIHEAP)

  • To begin the process to enroll in LIHEAP click here.

Weatherization Assistance Program

Good Neighbor Energy Fund

In addition to state-specific programs, we partner with the Salvation Army to offer energy assistance to our low-income customers through the Good Neighbor Energy Fund. Your donation helps families with their energy bills. Delmarva Power will match $1 for every $3 that is collected, up to $70,000.

To contribute to the fund, please contact: ​

 

The Salvation Army
P.O. Box 308
Wilmington, DE 19899-0308
For more information, call (302) 472-0750 

© Delmarva Power & Light Company, 2019. All Rights Reserved.