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Bill Payment Assistance

​​​Delaware

We want to share a few options that can help you minimize a seasonal spike in your electric utility bill. We can’t control the weather, but we can help you prepare and manage your energy bills through flexible payment options and assistance programs.

Our budget billing program helps you budget energy costs over time so that monthly bills are more predictable – even in cold winter or hot summer months when energy use naturally rises. To sign up for budget billing, please call 1-800-375-7117 to speak with a customer care representative or click here. We can also suggest other payment options or offer reasonable payment arrangements, if you qualify.

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You can also use My Account to see how and when you’re using energy, get personalized tips for energy savings and calculate how much you can save by making specific improvements around your home.​​

Arrearage Management Program (AMP Pilot)

The Arrearage Management Program Pilot, or AMP Pilot, is a new program developed specifically for customers in need. This program helps customers experiencing difficulty paying their energy bills or working to eliminate past due balances. Once enrolled in the AMP Pilot and making timely payments, in full, on your bills during the 12-month program, we forgive your past due balance—up to $6,000. The AMP Pilot is our newest low-income assistance program that was funded by the Exelon merger. Note, past due balances must apply to a customer's current residence.

To qualify for the AMP Pilot, customers must meet the following criteria:

  • Be a residential Delmarva Power customer (both natural gas and electric customers are eligible) with a minimum balance of $500 past due
  • Earn at or below 60 percent of the Delaware State median income


  • Have an active account with Delmarva Power
  • Not have active medical certifications on file with Delmarva Power

If you believe the AMP Pilot is for you, we welcome you to contact one of Delmarva Power’s community partners (below) to begin the enrollment process. (Enrollment must begin through a community partner.)


Catholic Charities

  • New Castle County Office
    2601 W 4th Street
    Wilmington, Del. 19805
    302-655-9624
  • Kent County Office
    2099 S DuPont Highway
    Dover, Del. 19901
    302-674-1600
  • Sussex County Office
    404 S Bedford Street, Ste 9
    Georgetown, Del. 19947
    302-856-9578

Salvation Army

  • New Castle County Office
    400 N. Orange St.
    Wilmington, Del. 19801
    302-472-0750
  • Kent County Office
    611 Forest St.
    Dover, Del. 19903
    302-678-9551
  • Sussex County Office
    23431 Sussex Hwy
    Seaford, Del. 19973
    302-628-2020

First State Community Action Agency

  • New Castle County Office
    19 Lambson Ln.
    New Castle, Del. 19720
    302-498-0454
  • Kent County Office
    655 S. Bay Rd. Suite 4J
    Dover, Del. 19901
    302-674-1355
  • Sussex County Office
    308 N. Railroad Ave.
    Georgetown, Del. 19947
    302-856-7761

Latin American Community Center (LACC)

  • 403 N. Van Buren St.
    Wilmington, Del. 
    302-655-7338

Delaware State Service Centers

Delaware Energy Assistance Program (DEAP)

This program provides assistance to income eligible families to help them meet their home energy needs​

DEAP has several components which include:

  • Fuel Assistance: Help with home energy bills from the period of October 1 - March 31. This includes grants to income eligible households to help pay for home heating, which includes electricity, natural gas, kerosene, propane, coal, or wood. Grants are made to both homeowners and renters
  • Crisis Assistance: This component helps households in crisis during the winter months and may be in the form of a supplemental grant to their fuel assistance benefit. In addition to being income eligible, households must show they are experiencing a crisis (i.e., shut-off notice, out of fuel, no money to pay for fuel)
  • Summer Cooling Assistance Program (SCAP): This program operates during the months of June-August and helps pay for electricity to cool homes with air conditioning during the hot, humid summer months. In addition to receiving a grant to offset the high costs of electricity to air condition a home, some populations may be eligible to receive a room sized air conditioning unit

Contact Catholic Charities to find out where and how to apply for assistance:

  • Kent County: 302-674-1782
  • New Castle County: 302-654-9295
  • Sussex County: 302-856-6310

Low Income Home Energy Assistance Program (LIHEAP)

  • To begin the process to enroll in LIHEAP click here.

Weatherization Assistance Program

Good Neighbor Energy Fund

In addition to state-specific programs, we partner with the Salvation Army to offer energy assistance to our low-income customers through the Good Neighbor Energy Fund. Your donation helps families with their energy bills. Delmarva Power will match $1 for every $3 that is collected, up to $70,000.

To contribute to the fund, please contact: ​

 

The Salvation Army
P.O. Box 308
Wilmington, DE 19899-0308
For more information, call (302) 472-0750 

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