We are currently experiencing an issue with our automated phone system. We apologize for the inconvenience and thank you for your patience while we resolve the issue.
For Gas Emergencies please call 302-454-0317.
Delmarva’s online self-service tools are still available during this time.
To make a payment over the phone, you can call our dedicated payment line at 1-833-209-5486.
We want to share a few options that can help you minimize a seasonal spike in your electric utility bill. We can’t control the weather, but we can help you prepare and manage your energy bills through flexible payment options and assistance programs.
Our budget billing program helps you budget energy costs over time so that monthly bills are more predictable – even in cold winter or hot summer months when energy use naturally rises. To sign up for budget billing, please call 1-800-375-7117 to speak with a customer care representative or sign up online. We can also suggest other payment options or offer reasonable payment arrangements, if you qualify.
You can also use My Account to see how and when you’re using energy, get personalized tips for energy savings and calculate how much you can save by making specific improvements around your home.
DEHAP is Delaware's emergency rental assistance program for people experiencing financial hardship as a result of the pandemic. As of August 11, 2021, DEHAP is accepting applications for utility assistance for water, wastewater, gas and electric.
The program is income-limited to renters at 80% of area median income. Many renters who meet income qualifications will be able to access this assistance, but there are housing stability and hardship requirements. To determine whether or not you're eligible, visit decovidhousinghelp.com.
DEHAP can pay for a variety of expenses related to rent and utility arrears, covering up to 15 months in many circumstances. Detailed information is available at decovidhousinghelp.com or by calling the helpline at 1-866-935-0407.
To apply, go to decovidhousinghelp.com and register on the website. Please note, applicants will need a copy of their most recent utility bill.
Delmarva Power is committed to helping customers who are facing challenges with their electric bill. We are proud to partner with the Salvation Army, a local 501(c)3 non-profit organizations who provides energy assistance benefits to customers in Delmarva Power's service territory in Delaware.
The Good Neighbor Energy Fund is designed to help customers who are facing hardships. You can help a Delmarva Power Delaware customer in need of assistance with their electric bill by contributing to the fund. Delmarva Power will match customer contributions $1.00 for every $3.00 collected up to $70,000.
Want to contribute?
Delmarva Power Bill Pay
Whether you receive your bill electronically or through the mail, you can pay exactly $1.00 over your Delmarva Power bill amount and that dollar will be contributed to the Good Neighbor Energy Fund. The amount you contribute must be exactly $1.00 over your billed amount; amounts over $1.00 will not be recognized as a contribution and will result in a credit to your account.
You can make a $1.00 contribution each time you pay your Delmarva Power bill.
Each time you make a $1.00 contribution, the amount will be reflected on your Delmarva Power bill summary the following month.
Contact the Administering Partner Directly:
You can also make a donation in any amount you choose and as often as you'd like by contacting the one of the partner agencies directly:
The Salvation Army P.O. Box 308 Wilmington, DE 19899-0308 For more information, call (302) 472-0750
Thank you for partnering with Delmarva Power and supporting the Good Neighbor Energy Fund! Together we can make a difference.
This program provides assistance to income eligible families to help them meet their home energy needs.
DEAP has several components which include:
Contact Catholic Charities to find out where and how to apply for assistance:
Kent County: 302-674-1782
New Castle County: 302-654-9295Sussex County: 302-856-6310
Delmarva Power - Payment Plans and Assistance Programs video.
View the Delmarva Budget Billing video.