We want to share a few options that can help you minimize a seasonal spike in your electric utility bill. We can’t control the weather, but we can help you prepare and manage your energy bills through flexible payment options and assistance programs.
Our budget billing program helps you budget energy costs over time so that monthly bills are more predictable – even in cold winter or hot summer months when energy use naturally rises. To sign up for budget billing, please call 1-800-375-7117 to speak with a customer care representative or
click here. We can also suggest other payment options or offer reasonable payment arrangements, if you qualify.
You can also use
My Account to see how and when you’re using energy, get personalized tips for energy savings and calculate how much you can save by making specific improvements around your home.
The Arrearage Management Program Pilot, or AMP Pilot, is a new program developed specifically for customers in need. This program helps customers experiencing difficulty paying their energy bills or working to eliminate past due balances. Once enrolled in the AMP Pilot and making timely payments, in full, on your bills during the 12-month program, we forgive your past due balance—up to $6,000. The AMP Pilot is our newest low-income assistance program that was funded by the Exelon merger. Note, past due balances must apply to a customer's current residence.
To qualify for the AMP Pilot, customers must meet the following criteria:
If you believe the AMP Pilot is for you, we welcome you to contact one of Delmarva Power’s community partners (below) to begin the enrollment process. (Enrollment must begin through a community partner.)
First State Community Action Agency
Latin American Community Center (LACC)
Delaware State Service Centers
This program provides assistance to income eligible families to help them meet their home energy needs
DEAP has several components which include:
Contact Catholic Charities to find out where and how to apply for assistance:
In addition to state-specific programs, we partner with the Salvation Army to offer energy assistance to our low-income customers through the Good Neighbor Energy Fund. Your donation helps families with their energy bills. Delmarva Power will match $1 for every $3 that is collected, up to $70,000.
To contribute to the fund, please contact:
The Salvation ArmyP.O. Box 308Wilmington, DE 19899-0308For more information, call (302) 472-0750