We are closely monitoring the COVID-19 pandemic, and we are here to help customers through temporary or extended financial hardship. We are suspending service disconnections and waiving new late payment fees through at least May 1. We will be working with customers on a case-by-case basis to establish payment arrangements and identify energy assistance options. We have programs to help.
Learn more here.
We want to share a few options that can help you minimize a seasonal spike in your electric utility bill. We can’t control the weather, but we can help you prepare and manage your energy bills through flexible payment options and assistance programs.
Our budget billing program helps you budget energy costs over time so that monthly bills are more predictable – even in cold winter or hot summer months when energy use naturally rises. To sign up for budget billing, please call 1-800-375-7117 to speak with a customer care representative or sign up online. We can also suggest other payment options or offer reasonable payment arrangements, if you qualify.
You can also use My Account to see how and when you’re using energy, get personalized tips for energy savings and calculate how much you can save by making specific improvements around your home.
This program provides assistance to income eligible families to help them meet their home energy needs.
DEAP has several components which include:
Contact Catholic Charities to find out where and how to apply for assistance:
Kent County: 302-674-1782
New Castle County: 302-654-9295Sussex County: 302-856-6310
In addition to state-specific programs, we partner with the Salvation Army to offer energy assistance to our low-income customers through the Good Neighbor Energy Fund. Your donation helps families with their energy bills. Delmarva Power will match $1 for every $3 that is collected, up to $70,000.
To contribute to the fund, please contact:
The Salvation Army P.O. Box 308 Wilmington, DE 19899-0308 For more information, call (302) 472-0750
Delmarva Power - Payment Plans and Assistance Programs video.
View the Delmarva Budget Billing video.