We are currently experiencing issues with our automated phone system and are working to resolve the issue. We apologize for the inconvenience. For Gas Emergencies please call 302-454-0317. To make a payment over the phone, you can call our dedicated payment line at 1-833-209-5486. The Delmarva Power Website and Mobile App are available to perform many self-service transactions.
Experience shorter wait times from Tuesday to Thursday between 11:00 a.m. and 4:00 p.m.
Longer wait times can be expected on Mondays, Fridays, the first business day of the month, and the first business day after a holiday.
If you see downed power lines or smell natural gas,
leave the area immediately and then call Delmarva. Representatives are available 24 hours a day, 7 days a week.
Do not report an electric or natural gas emergency via email or online request. All requests are processed in the order in which they are received. It may take 3-5 business days.
Contact Us Online
Representatives are available 7 a.m. to 7 p.m., Monday through Friday. Best Times to Call
Delaware TTY: 800-232-5460 (English) and 877-335-7595 (Spanish)Maryland TTY: 800-735-2258 (English) and 800-877-1264 (Spanish)
Corporate Correspondence Delmarva Power P.O. Box 17006 Wilmington, DE 19850-7006
Get access to your account 24/7 without having to wait in line or on hold. With an online account, you can view and pay your bill, update your personal information, start, stop or transfer your service, enroll in Paperless l, Automatic Payment or Budget Billing, report an outage or check your outage status.
Lights out? Let us know! You can quickly and easily report your outage online, via text message, or by calling customer service. The online services and phone number are available 24 hours a day, 7 days a week. You may also visit
Check My Outage Status or
View Outage Map.
There may be utility lines under the ground that you are not aware of. Before you dig or drive equipment into the ground, you must contact Miss Utility of Delmarva: 811 so that utilities can mark their utility lines.
There are several ways to pay your bill. Pay by phone, pay online, find a payment location, pay by mail and more. Compare your options and choose the one that's best for you.
View Ways to Pay
Engage with us on
Twitter! Ask a question, share your concerns, learn valuable energy usage tips, and stay up to date on what Atlantic City Electric is doing in the community. Our social media team is here to help Monday-Friday from 8 a.m. to 5 p.m. You can also check us out on
Download a current W-9, Request for Taxpayer Identification Number and Certification for Delmarva Power [PDF]