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Delmarva Power Preparing for Mid-Week Winter Weather

Tuesday, February 11, 2014

NEWARK, Del. – Delmarva Power is closely monitoring a weather forecast that calls for heavy snow, icing due to freezing rain and coastal flooding which could potentially affect the company’s service territory Wednesday into Thursday.

Delmarva Power will schedule and adjust its workforce with the timing of the weather and any resulting customer outages. We will work around the clock to restore any outages that may occur, but customers need to be prepared for the possibility of power outages.

In addition to damaging the electrical system, snow and ice may considerably slow crew efforts to reach substations and outage areas to make repairs.  Utility crews – or highway crews when available – must first clear snow to gain access.  Icy roads make travel impossible, so crews cannot start repair work until roads become safely passable.

Customers are asked to please call in any outages and stay away from any downed wires. To report outages and downed wires, please call 1-800-898-8042 (New Castle, Cecil and Harford counties) or 1-800-898-8045 (Kent and Sussex counties and the Eastern Shore of Maryland). Follow the prompts and ask for a call back to confirm that power has been restored. Outages also may be reported through www.delmarva.com or through our mobile app. For natural gas emergencies in New Castle County, call 1-302-454-0317.

Delmarva Power is in contact with local emergency management officials.

Some preparedness tips for Delmarva Power customers:

Assemble an emergency storm kit, including:

• Battery-powered radio or television
• Flashlight
• First-aid kit
• Battery-powered or windup clock
• Extra batteries
• Special needs items, such as an insulated cooler
• List of important and emergency phone numbers
• Have a telephone with a cord or a cell phone to use as a backup. Cordless telephones require electricity to operate and won't work if there is an outage.

General Safety Tips:

• Protect electronic equipment. Unplug sensitive electronics or plug computers and other sensitive equipment into surge suppressors and consider an uninterruptible power supply for temporary battery backup power.
• Turn off power to flood-prone basement appliances if it is safe to do so. However, if using an electrically operated sump pump, the customer should not turn off the power.
• Have adequate prescription medicines or infant supplies on hand.
• Follow local news broadcasts for the latest weather and emergency information.

For Natural Gas Customers:

• Keep natural gas equipment properly ventilated to ensure safe operation;
be sure outside vents from direct-vent appliances (such as dryers and heaters) are free from snow, ice and rubble.
• Make sure your gas meter is free from snow and ice by gently clearing snow using a broom or large brush; keep shoveled and plowed snow piles far away from your gas meter and never use a shovel or sharp tool to chip ice away – this can cause damage or break the meter.
• Repair gutters and downspouts that drip water onto your meter.
• If your meter is encased in ice and you experience problems with your gas service, or if you smell gas - please call our gas emergency number 1-302-454-0317 immediately.

Find additional information and updates by visiting www.delmarva.com, on Facebook at www.facebook.com/delmarvapower and on Twitter at www.twitter.com/delmarvaconnect. Our mobile app is available at www.delmarva.com/mobileapp.


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