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Delmarva Power Restores Electric Service to Majority of Customers Impacted by Hurricane Sandy

Wednesday, October 31, 2012

Restoration of Electric Service to All Customers Expected by Friday Evening

Newark, Del – Delmarva Power has restored electric service to the vast majority of customers who lost power as a result of Hurricane Sandy.  At the peak of the storm, more than 71,000 customers were out of service. As of 11 a.m. Wednesday, just over 8,600 customers in Delaware and Maryland had yet to be restored. The utility is making major progress in bringing the restoration effort to a conclusion.

In Northern Delaware and in Northeast Maryland, 90 percent of customers are expected to be restored by midnight tonight.  On the Southern Delmarva Peninsula, most customers are expected to receive service by Friday at 6pm.

“With the storm behind us, we expect to make great progress in restoring electric service to our customers in Delaware and Maryland,” said Gary Stockbridge, Region President, Delmarva Power. “I want to thank our customers for their patience while we work to restore power to every customer affected by the storm.”

Delmarva Power has mobilized more than 1,500 service personnel including company teams and crews from as far away as New Mexico.  

Delmarva Power Emphasizes Importance of Safety

Safety is paramount for Delmarva Power’s customers and employees. As the weather improves, the company urges the public to stay alert, as conditions will remain hazardous. It is critical to stay clear of downed wires. Other important safety recommendations include:
  • If you use life-support equipment that requires electricity to operate and you have lost power, Delmarva Power urges you to seek alternative accommodation at a location with emergency power capabilities or a hospital, as restoration will be a multi-day event.
  • If you are using a portable generator, follow the manufacturer’s instructions and use only when necessary. Don’t overload it and be sure to turn it off at night, while you sleep and when you are away from home.
  • Operate a portable generator in a well-ventilated area. Never run it inside, even in your garage, to avoid the potential hazard of carbon monoxide. Do not connect the generator directly into your home’s main fuse box or circuit panel.
  • Protect food and refrigerated medicine with regular ice in an insulated cooler. Foods will stay frozen for 36 to 48 hours in a fully loaded freezer if the door remains closed, and a half-full freezer will generally keep food frozen for up to 24 hours.
A full list of safety tips can be found on the Delmarva Power website: www.delmarva.com.

Customers Asked To Report Power Outages

Customer’s reports are vital to Delmarva Power’s restoration efforts. If you experience an outage or see a downed or damaged power line, customers are asked to report it at www.delmarva.com or call Delmarva Power: Delaware: New Castle County: 1-800-898-8042; Kent and Sussex counties: 1-800-898-8045; Maryland: Cecil and Harford counties: 1-800-898-8042; Eastern Shore: 1-800-898-8045.

To report a Delmarva natural gas emergency in New Castle County, Del., call 1-302-454-0317.

Delmarva Power also recommends, when reporting an outage, customers request a call back. Call backs allow Delmarva Power to notify customers who have relocated when work in their area is complete. Call backs also help Delmarva Power verify whether outages still exist at specific customers’ homes.

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Delmarva Power, a public utility owned by Pepco Holdings, Inc. (NYSE: POM), provides safe and reliable energy to more than 500,000 electric delivery customers in Delaware and Maryland and over 121,000 natural gas delivery customers in northern Delaware.