Delmarva Power Continues Restoration Effort
Tuesday, August 30, 2011
97 Percent of Customers Back On Line
Wilmington, Del. – Delmarva Power continues to make significant progress restoring power to customers who lost service in the wake of Hurricane Irene. Of the 164,000 customers who lost power, more than 97percent—160,000 customers—have been restored. The Company expects to complete the restoration by noon Thursday, Sept. 1, with the vast majority restored by midnight, Wednesday.
Many of the remaining outages from the hurricane today are single customers or in smaller groups, rather than the large clusters, which were addressed early after the storm passed. These outages take time and effort to restore.
“We will continue to work around the clock to restore power to these remaining customers,” said Delmarva Power Region President Gary Stockbridge. “Although this massive job is almost done, we will not let up until service to all our customers is restored.”
This extensive restoration effort has provided the company an early opportunity to exercise some of the capabilities of newly installed smart meter technology. Traditionally the utility has depended heavily on customers calling to report outages in deciding where to most efficiently dispatch crews. The Company also has traditionally telephoned customers to verify restorations.
Though this technology still is being implemented and the telephone remains an important tool, this restoration provided the utility a limited opportunity to use smart meters as an additional tool to determine whether some customers' service was on without having to inconvenience the customer.
As restoration work progresses, customers may receive more targeted estimated times of restoration (ETR).
Delmarva Power, a public utility owned by Pepco Holdings, Inc. (NYSE: POM), provides safe and reliable energy to more than 500,000 electric delivery customers in Delaware and Maryland and over 121,000 natural gas delivery customers in northern Delaware .