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News and Information

Contact Delmarva Power

To report a power outage or other electrical emergency such as a downed wire, pole accident, or tree limb on a wire, please call:

New Castle County (DE) and
Cecil and Harford Counties (MD)
1-800-898-8042
Kent and Sussex Counties (DE) and the
Eastern Shore of Maryland
1-800-898-8045


To report a natural gas emergency, please call 302-454-0317.

Call Before You Dig

Call 811. The law requires everyone to check with local utilities in advance of any hand digging, excavating, boring, pile-driving or blasting. Call Miss Utility two to 10 work days before you begin. This is a free service.

Customer Service

Contact Us Online

or, please call:

In Delaware and Maryland

1-800-375-7117

(TTY-TDD Hearing Impaired:
1-800-822-1200)

Service Requests

To start, stop, or transfer service, please see the section for your type of account:

Walk-In Offices

Delmarva Power representatives are available during business hours to answer customer questions, accept payments, and help make payment arrangements. Please note that office hours may be different for different services.

New Castle Regional Office (NCRO)
I95 at Route 273, Newark, DE
Customer Service: Monday through Friday, 10 a.m. to 6 p.m.
Bill Payment: Monday, Wednesday, and Friday, 8 a.m. to 5 p.m.; Tuesday and Thursday, 9 a.m. to 6 p.m.

Delmarva Power Wilmington Office Building
630 Martin Luther King Blvd, Wilmington, DE
Customer Service & Bill Payment: Monday through Friday, 10 a.m. to 6 p.m.

Millsboro District Office
700 E. DuPont Hwy, Millsboro, DE
Customer Service: Monday through Friday, 9:30 a.m. to 6 p.m.
Bill Payment Kiosk*: Monday through Friday, 8 a.m. to 6 p.m.

Bay Regional Office
2530 N Salisbury Blvd, Salisbury, MD
Bill Payment Kiosk*: Monday through Friday, 8 a.m. to 5 p.m.

*Kiosks accept cash and checks for bill payment and do not have the ability to make change.