Report Streetlight Outage

Delmarva Power services more than 80,000 street lights throughout its service territory. We believe street and area lights are an important community safety feature. We thank you for taking the time to make us aware of problems that may include lights that are out, flickering or that have been damaged. Specific information that you can provide regarding the location, address, pole number of the light will help our field personnel make repairs. 

Emergencies      Response Time      Map Help


Emergencies

If you discover a downed street light pole, exposed electrical wires or any other hazardous situation on our system, please call Delmarva Power immediately with information that includes the closest address, intersection or landmark:

New Castle County (DE) and Cecil and Harford Counties (MD) 1-800-898-8042
Kent and Sussex Counties (DE) and the Eastern Shore of Maryland 1-800-898-8045

Reporting Non-Emergency Street Light Outages

While Delmarva Power installs and maintains most of the streetlights you see, there are other customers, municipalities and state highway departments that are also responsible for some lights.

Exceptions include outdoor lights owned and maintained by municipalities, private businesses, and others. Other examples of non-Delmarva lights include indoor lights and lights attached to buildings; and lights hanging directly from wires without brackets. Delmarva Power does not service any of these lights.

Light Repair Response Time

Delmarva Power typically responds to non-hazardous street and area "light out" calls within five business days of notification. In some instances, the actual repairs may take up to 30 days. Longer repair periods might be due to damage to underground wiring, the need to special order parts or if the entire pole and fixture must be replaced. Streetlight repairs may also be delayed during storms or significant weather events. Our field personnel and customer service representatives concentrate on restoring electric service as a priority during significant weather events. If the repairs have not been completed within 30 days, please notify us at 1-800-375-7117.

Map Help

Use the map to locate the outdoor light you want to report. Zoom in to street level to view green light icons.

You can find a location by entering an address (street, city, and state or zip code) in the search box above, or you can allow the system to try to automatically locate you by clicking the GoTo My Location* link.

Once you have located the light, hover your cursor over the light’s green icon until the information box appears. Click the link at the bottom of the information box and complete the incident report form that appears to request service at that location. After submitting the form, the reported light is indicated as a red icon on the map.

If a street light location is not shown on the map you can simply click on the map to indicate the location of the problem light. Complete the incident report form that appears to request service at that location. Please provide as much information as possible.

* The GoTo My Location tool is available on HTML5 compatible browsers including Internet Explorer 8+, Chrome 10+, Firefox 4+, and Safari 5+


If you are experiencing a problem submitting a streetlight service request via the map please click here to fill out a form to tell us about it.

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