• How to Contact Us

  • OUTAGES AND EMERGENCIES

    Report outages online

    Report outages, downed wires and life-threatening emergencies by phone

    • 1-800-898-8042
    • Natural Gas Emergencies in New Castle County: 302-454-0317

    Please request a call back so we can verify if individual or small groups of outages still exist.

    Report outages using our mobile app

    Download our mobile app on your smartphone or tablet. You can access outage maps, get restoration estimates, report outages or call us through a direct dial link.


    CUSTOMER SERVICE

    Contact Customer Care online


    Contact Customer Care by phone

    • 1-800-375-7117
    • TTY-TDD Hearing Impaired: 1-800-822-1200

    CALL BEFORE YOU DIG

    By law, you must call at least 48 hours before any digging or construction.

    Contact Miss Utility or District One by phone

    • Dial 811

    Visit  Miss Utility's website for more information.


    SERVICE REQUESTS

    To start, stop, or transfer service, please see the section for your type of account:


    WALK-IN OFFICES

    Our representatives are available during business hours to answer customer questions, accept payments, and help make payment arrangements. Please note that office hours may be different for different services.

    New Castle Regional Office (NCRO)

    I-95 at Route 273, Newark DE   
    Customer Service: Monday through Friday, 10 a.m. to 6 p.m.   
    Bill Payment: Monday, Wednesday, and Friday, 8 a.m. to 5 p.m.; Tuesday and Thursday, 9 a.m. to 6 p.m.

    Delmarva Power Wilmington Office Building

    630 Martin Luther King Blvd, Wilmington DE   
    Customer Service & Bill Payment: Monday through Friday, 10 a.m. to 6 p.m.

    Millsboro District Office

    700 E. DuPont Hwy, Millsboro DE   
    Customer Service: Monday through Friday, 9:30 a.m. to 6 p.m.   
    Bill Payment Kiosk*: Monday through Friday, 8 a.m. to 6 p.m.

    Bay Regional Office

    2530 N Salisbury Blvd, Salisbury MD   
    Bill Payment Kiosk*: Monday through Friday, 8 a.m. to 5 p.m.

    *Kiosks accept cash and checks for bill payment and do not have the ability to make change.