• New Customer Welcome Kit

  • We would like to welcome you as a new customer to our services. We are here to help you maintain energy efficiency and savings to help your home run smoothly. We have provided a Welcome Kit to help you start the process as we know the amount of information can be time-consuming.


    Learn More About Us

    We provide safe and reliable energy to more than 503,000 electric delivery customers in Delaware and Maryland and nearly 125,000 natural gas delivery customers in northern Delaware, and we are committed to continuing to help our customers. To learn more about us, how we help consumers and businesses thrive and contribute to the industry, check out our Newsroom for the latest news releases, videos, newsletters, brochures, highlights, fact sheets and other information.

    Learn about your Maryland customer rights

    Opening Your Account

    If you are still looking for information to open an account with us, please use our Apply for Service form or call us at 1-800-375-7117.


    How to Contact Us

    You can always contact us for all inquiries, account information, or to report an outage.

    Customer Service: 1-800-375-7117

    Hours: Monday – Friday, 7 am – 8 pm

    Report an Outage: 1-800-898-8042

    Hours: Anytime

    Contact Us Online


    Walk-In Centers

    New Castle Regional Office (NCRO)
    I95 at Route 273, Newark DE
    Customer Service: Monday through Friday, 10 a.m. to 6 p.m.
    Bill Payment: Monday, Wednesday, and Friday, 8 a.m. to 5 p.m.; Tuesday and Thursday, 9a.m. to 6 p.m.

    Delmarva Power Wilmington Office Building
    630 Martin Luther King Blvd, Wilmington DE
    Customer Service & Bill Payment: Monday through Friday, 10 a.m. to 6 p.m.

    Millsboro District Office
    700 E. DuPont Hwy, Millsboro DE
    Customer Service: Monday through Friday, 9:30 a.m. to 6 p.m.
    Bill Payment Kiosk*: Monday through Friday, 8 a.m. to 6 p.m.

    Bay Regional Office
    2530 N Salisbury Blvd, Salisbury MD
    Bill Payment Kiosk*: Monday through Friday, 8 a.m. to 5 p.m.

    *Kiosks accept cash and checks for bill payment and do not have the ability to make change.


    Paying Your Bills

    We understand businesses today have many bills to keep track of and pay. Here are some resources to help.

    We also recommend to check out how to read your meter so you can track your usage.

    You can also visit our Choices and Rates page to make sure your business stays on track.