Del. (March 15, 2017) –
Delmarva Power has made significant progress in restoring power to customers
since the start of Winter Storm Stella. Approximately
88,000 customers—primarily in New Castle County, DE and Cecil County, MD—lost electricity
in the aftermath of the storm, which hit the region with snow, sleet, freezing
rain and strong winds gusting over 60 miles per hour. The destruction largely
consisted of downed trees and power lines, causing significant damage to the
region’s electric system infrastructure.
Delmarva Power and Exelon sister
utilities PECO, ComEd, and Pepco have crews working around the clock on the
restoration effort. In addition, the utility has been working closely with the
Red Cross and other community partners to help the remaining displaced
“We have crews deployed throughout our service
territory” said Gary Stockbridge, Delmarva Power Regional President, “Because
we have the support of our Exelon sister utilities including PECO, ComEd, and
Pepco, we’re able to respond more swiftly to restore our customers’ power.”
As of 8 a.m., approximately 12,791 customers
are without power. All affected customers should have power restored by noon
Power has dispatched more than 1,450 employees and contractors from
line-restoration workers, field support personnel, and call center staffing to
assist with the restoration effort as well ensure affected customers are
informed of their restoration status. Damage assessment and restoration teams
have been deployed and crews are actively working to restore power in affected
Delmarva Power Emphasizes the Importance of Safety
is paramount for Delmarva Power’s customers and employees. It is critical to
stay clear of downed wires and report them by calling 1-800-898-8042 and
following the voice prompts.
A full list of safety tips can be found on the Delmarva Power
website at http://www.delmarva.com/Safety-101.aspx
Customers Asked to
Report Downed Wires
are asked to report outages at http://www.delmarva.com/connect-with-us/outage-center/
or by calling 1-800-898-8042 and following the voice prompts. Customers’
reports are vital to Delmarva Power’s restoration efforts because they help
identify the location of outages more quickly. Each household should report an
outage; a neighbor’s call will not indicate that you are out of power as well.
Power also recommends that when reporting an outage, customers request a call
back, which means that Delmarva Power will notify customers to ensure power has
been restored. The call back process helps Delmarva Power during the area-based
restoration process to locate outages that may be specific to customers’ homes,
such as an issue with the service wire to an individual house.
additional information and updates, visit http://www.delmarva.com.
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