• Report Meter Damage

  • Business and homeowners are encouraged to conduct a damage assessment of their facilities following a severe storm such as a hurricane. In many cases, there may be damage to your electric equipment that must be repaired before electric service can be restored to your property. While we are responsible for the service line that comes into your home or business and the electric meter, there are other components that are the responsibility of the property owner. If any of these components are damaged, we will not be able to restore electric service to your property. 

    The property owner is responsible for the following components:

    • Weatherhead
    • Attachment hardware
    • Riser
    • Meter box

    Overhead Service

    If you have overhead service, check the weatherhead and riser for damage.  This is the upside-down J-shaped metal cap and the pipe that runs down to your electric meter where the power lines connect to your home or business.  If it appears bent or loose, have a licensed electrician make a closer inspection and repair it if necessary.  Check the meter box, too, and if it is pulled away from the building have your electrician re-attach the box.  If there is damage to the meter, we will repair or replace it.  Your electrician can advise you if a permit or inspection is required.


    Underground Service

    If you have underground service, check the riser (the pipe that extends below the meter into the ground,) as well as the meter box itself.  If you see any damage, contact your electrician to inspect the items and make repairs if necessary.

    We are responsible for the following components:

    • Service line - overhead or underground
    • Electric meter

    If any of these components are damaged, please call 1-800-375-7117.