Electricity is an essential part of our lives, but it can
also pose a significant danger. By following some key electrical safety
guidelines you can minimize any risk to you and your family. Safety is always
our top priority. Please read through these tips to help prevent
Many miles of power
lines, along with other important utilities, are located underground. It’s
difficult to know exactly where this infrastructure lies, so if you are
planning a project that involves digging, please remember:
Download our 'Call Before You Dig' fact sheet (also available in Spanish) for more information.
storms can hit our area in any season, so it is essential to be prepared. When
the weather is nice, it’s easy to forget about storm preparedness, but there
are many steps you can take before, during and after a storm to give you some
peace of mind when weather turns threatening. Read through the following tips
and download the Storm Preparation Handbook for your respective service
provider to make sure you know how to respond in any severe weather situation.
stoves, ovens and other appliances are popular and useful, particularly during
a power outage. Rather than relying on electricity, these appliances combine
heat from a pilot light, oxygen and gas from a supply line to create a steady
flame for cooking and heating. However, natural gas also poses safety risks:
If you smell gas, it may mean the pilot light has gone out. The
pilot light is either a small flame that burns continuously or, in newer
appliances, an electrical spark that occurs when the appliance is turned on.
Call a qualified appliance repairman to fix any problems with the pilot light.
Flames should be steady, blue and
cone-shaped (flecks of orange are fine). If flames appear yellow,
flickering, or larger than normal, call a qualified repairman to do a safety
Important: If you have natural gas appliances in
your home, you can read through our Natural Gas Safety brochure
for information and tips on recognizing problems.
Not to be confused with carbon dioxide
– something humans produce every time we exhale – carbon monoxide is a very dangerous and highly toxic odorless gas produced
when burning fuel without enough oxygen. Your oil, natural gas, coal or wood
heating system can produce carbon monoxide if it isn’t adequately vented and
Kids are naturally curious. Talking to your children about
the power grid and how electricity travels can engage their minds and, at the
same time, teach them how to avoid hazards and make safe choices around
electricity. Make sure to check out our electricity education links and
resources made specifically for children.
The following tips, along with some basic education about
electricity, can help keep kids safe among the many electrical devices they
interact with daily:
Lights, trees and decorations are
a cherished tradition of the holiday season, but they also lead to greater
electrical safety risks. Follow these few simple steps to make sure your
holidays are cheerful, bright and safe:
We ask all our customers to keep
an eye out for scammers posing as third-party energy suppliers. In the past,
scammers have attempted to target customers through fake utility bills,
“official” emails that contain viruses or malware, and by pretending to be Delmarva representatives and requesting monetary
payment over the phone or in person. Since we often contact our customers
through these same channels, it is important that you verify the identity and
affiliation of anyone who calls or shows up at your door claiming to be a
Similarly, make sure to only pay
your utility bill through the mail or by visiting us online. If you have any
doubts about the validity of a person’s claim to represent one of our
companies, contact us by phone immediately.