• Delmarva Power Wants Customers to Stay Safe and Warm with Natural Gas Safety Tips this Heating Season

    Nov 07, 2017

    NEWARK, Del. (November 7, 2017) – With cold weather and the heating season quickly approaching, Delmarva Power would like to remind customers to familiarize themselves with the natural gas safety tips provided in Delmarva Power’s natural gas safety brochure, Stay Safe Around Natural Gas, which was distributed to homes and businesses in and around Delmarva Power’s natural gas service area. Customers should be mindful that households and businesses not served directly by natural gas are still in proximity to Delmarva Power’s and other operators’ gas equipment.              

    “As colder weather enters our region, our customers will begin to use more natural gas to support home and business heating needs,” said Gary Stockbridge, region president for Delmarva Power. “Delmarva Power remains committed to maintaining a safe, reliable and affordable natural gas system for our customers. We work to fulfill that commitment by proactively educating our customers and the community while empowering them with the knowledge to safely work and live around natural gas. Our safety brochure and website are two great tools to help with natural gas safety and awareness.” 

    The brochure was mailed to all New Castle County residents in April and September 2017 but it can be downloaded anytime at delmarva.com. Brochures can also be mailed upon request by calling:

    1-800-375-7117. The brochure provides information in English and Spanish, detailing how to recognize and report natural gas leaks.

    In August of 2017, a scratch-and-sniff odor indicator was sent to remind customers about “mercaptan,” a safety additive that Delmarva Power and other utilities put in natural gas to give it a distinctive rotten egg odor that makes gas easier to detect. The brochure also reminds customers to call Miss Utility at 811 prior to digging anywhere—from large construction jobs to home landscaping and gardening projects.

    If you detect a gas leak:

    • Leave the building or area immediately and go to a safe place where you can call Delmarva Power’s natural gas emergency line, toll free, 24 hours a day at 1-302-454-0317.
    • Extinguish all open flames. Do not use matches or lighters and do not attempt to light an appliance.
    • Do not use any phones, electric switches, thermostats or appliance controls. All of these devices, including battery operated equipment, can cause sparks, and ignite natural gas.
    • Do not start or turn off vehicles or motorized equipment. Abandon any motorized equipment you may be operating.
    • Do not attempt to find the source of the leak or to repair a leak.
    • When you call, Delmarva Power will respond promptly to survey the area, perform safety measures, and repair its equipment. There is no charge to investigate a gas leak.

      For more information on natural gas safety and to view an electronic version of Delmarva Power’s natural gas safety brochure, visit Stay Safe Around Natural Gas.