• Delmarva Power, Sister Utilities Entering the Final Stages of Customer Restoration

    Mar 16, 2017

    NEWARK, Del. (March 16, 2017) – Exelon utility crews from ComEd in Illinois, Pepco in the District of Columbia, BGE in Maryland and PECO in Pennsylvania continue to assist sister utility Delmarva Power with restoring power to customers still without service as a result of Winter Storm Stella.  As of 7 a.m., approximately 1,800 customers remain without power.  We have added substantial resources to address these outages and continue to work diligently to have all customers restored by noon today; however, there may be instances where it will take longer for crews to restore certain outages, depending upon conditions encountered in the field.

    Since the storm hit the region, power has been restored to approximately 125,300 Delmarva Power customers, primarily located in New Castle County, Del. and Cecil County, MD. The destruction largely consisted of fallen trees, which resulted in downed power lines, causing significant damage to the region’s electric system infrastructure. Customers should be aware that we may need to temporarily interrupt service to some customers in order to safely restore power to all customers.

    Delmarva Power has dispatched more than 1,450 employees and contractors from line- restoration workers, field support personnel, and call center staffing to assist with the restoration effort as well as ensure that affected customers are informed of their restoration status.  Damage assessment and restoration teams have been deployed and crews are actively working to restore power in affected areas.

    If your power is still out and you need assistance with food or lodging, please contact the Red Cross at 1-800-733-2767.

    Delmarva Power Emphasizes the Importance Safety

    Safety is paramount for Delmarva Power’s customers and employees. It is critical to stay clear of downed wires and report them by calling 1-800-898-8042 and following the voice prompts.

    A full list of safety tips can be found on the Delmarva Power website at http://www.delmarva.com/Safety

    Customers Asked Report Downed Wires

    Customers are asked to report outages at http://www.delmarva.com/reportoutage or by calling 1-800-898-8042 and following the voice prompts.  Customers’ reports are vital to Delmarva Power’s restoration efforts because they help identify the location of outages more quickly.  Each household should report an outage; a neighbor’s call will not indicate that you are out of power as well.

    Delmarva Power also recommends that when reporting an outage, customers request a call back, which means that Delmarva Power will notify customers to ensure power has been restored. The call back process helps Delmarva Power during the area-based restoration process to locate outages that may be specific to customers’ homes, such as an issue with the service wire to an individual house.

    For additional information and updates, visit http://www.delmarva.com. Follow us on Facebook at http://www.facebook.com/delmarvapower and on Twitter at  http://www.twitter.com/delmarvaconnect. Our mobile app is available at  http://www.delmarva.com/mobileapp.