• Delmarva Power, Sister Utilities Working Hard to Restore Remaining Customers

    Mar 15, 2017


    American Red Cross to Open Warming Centers in New Castle County

    • More Than 90 Percent Customers Restored
    • Approximately 1,450 Personnel Dedicated to Restoration Effort

    NEWARK, Del. (March 15, 2017) – Exelon utility crews from Illinois, District of Columbia, Maryland and Pennsylvania arrived Wednesday to assist sister utility Delmarva Power with restoring power to customers impacted by Winter Storm Stella.

    Since the storm hit the region, power has been restored to approximately 110,000 Delmarva Power customers, primarily located in New Castle County, Del. and Cecil County, Md. The destruction largely consisted of fallen trees which resulted in downed power lines, causing significant damage to the region’s electric system infrastructure.

    As of 3 p.m., approximately 9,500 customers remain without power with the vast majority expected to be restored by midnight Wednesday. The remaining affected customers should have power restored by noon Thursday, according to Delmarva Power officials.

    At 7 p.m., the American Red Cross Delmarva Chapter and New Castle County will open two overnight warming centers in New Castle and Wilmington for displaced utility customers. “We are grateful to the Red Cross for working with us to provide warm shelter to our customers who are enduring an extended power outage,” said Gary Stockbridge, Delmarva Power Regional President. “Our crews are working as safely and quickly as possible to restore power to those customers, but in the meantime there is warm shelter available thanks to our Red Cross partners.”

    The Red Cross shelters will open at 7 p.m. and are located at:

    • St. Mark’s United Methodist Church Fellowship Hall, 1700 Limestone Road, Wilmington
    • Asbury United Methodist Church Fellowship Hall, 300 West Basin Road, New Castle

    Delmarva Power has dispatched more than 1,450 employees and contractors from line- restoration workers, field support personnel, and call center staffing to assist with the restoration effort as well as ensure that affected customers are informed of their restoration status. Damage assessment and restoration teams have been deployed and crews are actively working to restore power in affected areas.

    Delmarva Power Emphasizes the Importance of Safety

    Safety is paramount for Delmarva Power’s customers and employees. It is critical to stay clear of downed wires and report them by calling 1-800-898-8042 and following the voice prompts.

    A full list of safety tips can be found on the Delmarva Power website at   http://www.delmarva.com/Safety-101.aspx

    Customers Asked to Report Downed Wires

    Customers are asked to report outages at http://www.delmarva.com/connect-with-us/outage- center/ or by calling 1-800-898-8042 and following the voice prompts. Customers’ reports are vital to Delmarva Power’s restoration efforts because they help identify the location of outages more quickly. Each household should report an outage; a neighbor’s call will not indicate that you are out of power as well.

    Delmarva Power also recommends that when reporting an outage, customers request a call back, which means that Delmarva Power will notify customers to ensure power has been restored. The call back process helps Delmarva Power during the area-based restoration process to locate outages that may be specific to customers’ homes, such as an issue with the service wire to an individual house.

    For additional information and updates, visit http://www.delmarva.com. Follow us on Facebook at http://www.facebook.com/delmarvapower and on Twitter at  http://www.twitter.com/delmarvaconnect. Our mobile app is available at  http://www.delmarva.com/mobileapp.