• Delmarva Power Restores Power to Vast Majority of Customers

    Mar 15, 2017

    NEWARK, Del. (March 15, 2017) – Delmarva Power has made significant progress in restoring power to customers since the start of Winter Storm Stella.  Approximately 88,000 customers—primarily in New Castle County, DE and Cecil County, MD—lost electricity in the aftermath of the storm, which hit the region with snow, sleet, freezing rain and strong winds gusting over 60 miles per hour. The destruction largely consisted of downed trees and power lines, causing significant damage to the region’s electric system infrastructure.

    Delmarva Power and Exelon sister utilities PECO, ComEd, and Pepco have crews working around the clock on the restoration effort. In addition, the utility has been working closely with the Red Cross and other community partners to help the remaining displaced customers.

     “We have crews deployed throughout our service territory” said Gary Stockbridge, Delmarva Power Regional President, “Because we have the support of our Exelon sister utilities including PECO, ComEd, and Pepco, we’re able to respond more swiftly to restore our customers’ power.”  

    As of 8 a.m., approximately 12,791 customers are without power. All affected customers should have power restored by noon Thursday.  

    Delmarva Power has dispatched more than 1,450 employees and contractors from line-restoration workers, field support personnel, and call center staffing to assist with the restoration effort as well ensure affected customers are informed of their restoration status. Damage assessment and restoration teams have been deployed and crews are actively working to restore power in affected areas. 

    Delmarva Power Emphasizes the Importance of Safety

    Safety is paramount for Delmarva Power’s customers and employees. It is critical to stay clear of downed wires and report them by calling 1-800-898-8042 and following the voice prompts. 

    A full list of safety tips can be found on the Delmarva Power website at http://www.delmarva.com/Safety-101.aspx

    Customers Asked to Report Downed Wires

    Customers are asked to report outages at http://www.delmarva.com/connect-with-us/outage-center/ or by calling 1-800-898-8042 and following the voice prompts. Customers’ reports are vital to Delmarva Power’s restoration efforts because they help identify the location of outages more quickly. Each household should report an outage; a neighbor’s call will not indicate that you are out of power as well.

    Delmarva Power also recommends that when reporting an outage, customers request a call back, which means that Delmarva Power will notify customers to ensure power has been restored. The call back process helps Delmarva Power during the area-based restoration process to locate outages that may be specific to customers’ homes, such as an issue with the service wire to an individual house.

    For additional information and updates, visit http://www.delmarva.com. Follow us on Facebook at http://www.facebook.com/delmarvapower and on Twitter at http://www.twitter.com/delmarvaconnect. Our mobile app is available at http://www.delmarva.com/mobileapp.