• Delmarva Power Launches New Responsive Website


    New Website Design based on Customer Feedback,Features Easy Navigation and Enhanced User Experience on Mobile Devices


    Newark, Del. – Delmarva Power has launched a new responsive website that enhances customer service, especially for people using mobile devices. The new design is based on customer research and feedback. Upgraded navigation improves access to important services such as My Account, opening a new account, finding storm preparation information or getting the latest restoration updates.

    “We asked, and our customers answered that they wanted a website to quickly connect them to the information they need,” said Brett Holland, manager of Interactive Communications and Marketing for Pepco Holdings Inc., Delmarva Power’s parent company. “Our customers also said they wanted the freedom to use any device, including smartphones and tablets, to access our website.”

    The updated website also has the ability to work in concert with Delmarva Power’s Mobile App 2.0. The new version of the mobile app provides customers with access to “My Account,” energy use data and Delmarva Power social media.

    “The enhanced website provides our customers with an improved customer service experience allowing them to better utilize tools such as My Account, and access information ranging from storm preparation tips to energy saving steps in a more user friendly format,” said Gary Stockbridge, president Delmarva Power Region.

    Customers can experience the new Delmarva Power website at www.delmarva.com. Customers can also follow Delmarva Power on Facebook and Twitter at DelmarvaConnect, and download the new enhanced mobile app at www.delmarva.com/mobileapp.

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