Newark, Del. – Delmarva
Power has launched a new responsive website that enhances customer service,
especially for people using mobile devices. The new design is based on customer
research and feedback. Upgraded navigation improves access to important
services such as My Account, opening a new account, finding storm preparation
information or getting the latest restoration updates.
“We asked, and our customers answered that they wanted a
website to quickly connect them to the information they need,” said Brett
Holland, manager of Interactive Communications and Marketing for Pepco Holdings
Inc., Delmarva Power’s parent company. “Our customers also said they wanted the
freedom to use any device, including smartphones and tablets, to access our
The updated website also has the ability to work in
concert with Delmarva Power’s Mobile App 2.0. The new version of the mobile app
provides customers with access to “My Account,” energy use data and Delmarva
Power social media.
“The enhanced website provides our customers with an
improved customer service experience allowing them to better utilize tools such
as My Account, and access information ranging from storm preparation tips to
energy saving steps in a more user friendly format,” said Gary Stockbridge,
president Delmarva Power Region.
Customers can experience the new Delmarva Power website at
www.delmarva.com. Customers can also follow Delmarva Power on Facebook and
Twitter at DelmarvaConnect, and download the new enhanced mobile app at