Contact Delmarva Power
Outages and Emergencies
To report a power outage or other electrical emergency such as a downed wire, pole accident, or tree limb on a wire, please call:
| New Castle County (DE) and Cecil and Harford Counties (MD) |
1-800-898-8042 |
| Kent and Sussex Counties (DE) and the Eastern Shore of Maryland |
1-800-898-8045 |
To report a natural gas emergency, please call 302-454-0317.
Call Before You Dig
The law requires everyone to check with local utilities in advance of any hand digging, excavating, boring, pile-driving or blasting. Call Miss Utility 2-10 work days before you begin. This is a free service.
| Delaware | 1-800-282-8555 |
| Cecil & Harford Counties of Maryland | 1-800-257-7777 |
| Eastern Shores of Maryland | 1-800-441-8355 |
Customer Service
or, please call:
| In Delaware and Maryland | 1-800-375-7117 (TTY-TDD Hearing Impaired: |
| In New Jersey | 1-800-642-3780 |
Service Requests
To start, stop, or transfer service, please see the section for your type of account:
Walk-In Offices
Delmarva Power representatives are available during business hours to answer customer questions, accept payments, and help make payment arrangements. Please note that office hours may be different for different services.
New Castle Regional Office (NCRO)
I95 at Route 273, Newark DE
Customer Service: Monday through Friday, 10 a.m. to 6 p.m.
Bill Payment: Monday, Wednesday, and Friday, 8 a.m. to 5 p.m.; Tuesday and Thursday, 9a.m. to 6 p.m.
Delmarva Power Wilmington Office Building
630 Martin Luther King Blvd, Wilmington DE
Customer Service & Bill Payment: Monday through Friday, 10 a.m. to 6 p.m.
Millsboro District Office
700 E. DuPont Hwy, Millsboro DE
Customer Service: Monday through Friday, 9:30 a.m. to 6 p.m.
Bill Payment Kiosk*: Monday through Friday, 8 a.m. to 6 p.m.
Bay Regional Office
2530 N Salisbury Blvd, Salisbury MD
Bill Payment Kiosk*: Monday through Friday, 8 a.m. to 5 p.m.
*Kiosks accept cash and checks for bill payment and do not have the ability to make change.
