We service more than 80,000 streetlights throughout our service territory. Street and area lights are an important community safety feature and we thank you for taking the time to make us aware of any problems, including lights that are out, flickering or that have been damaged. Specific information that you can provide regarding the location, address and pole number of the light will help our field personnel make repairs.
If you have a streetlight problem, please click here to report the outage online or call 1-800-375-7117.
For all other lights, contact the lights' owner to report the outage.
If you discover a downed street light pole, exposed electrical wires or any other hazardous situation on our system, please call us immediately with information that includes the closest address, intersection or landmark:
For New Castle County (DE) and Cecil and Harford Counties (MD), please call 1-800-898-8042.
For Kent and Sussex Counties (DE) and the Eastern Shore of Maryland, please call 1-800-898-8045.
While Delmarva Power installs and maintains most of the streetlights you see, there are other customers, municipalities and state highway departments that are also responsible for some lights.
Exceptions include outdoor lights owned and maintained by municipalities, private businesses, and others. Other examples of non-Delmarva lights include indoor lights and lights attached to buildings; and lights hanging directly from wires without brackets. Delmarva Power does not service any of these lights.
We typically respond to non-hazardous street and area "light out" calls within five business days of notification. In some instances, the actual repairs may take up to 30 days. Longer repair periods might be due to damage to underground wiring, the need to special order parts or if the entire pole and fixture must be replaced. Streetlight repairs may also be delayed during storms or significant weather events. Our field personnel and customer service representatives concentrate on restoring electric service as a priority during significant weather events. If the repairs have not been completed within 30 days, please notify us at 1-800-375-7117.