Electricity travels from a power plant, a source of generation, to an electrical facility such as a substation in a neighborhood. Moving electricity in this manner is called transmission. After this, moving electricity from that neighborhood electrical facility to your business is called distribution. When you become a Delmarva Power customer, you initially pay Delmarva Power for all of these services -- generation, transmission, and distribution. If you are purchasing the electricity you use from a competitive third party supplier, you would pay Delmarva Power for distribution.
The restructuring of the electric utility industry allows you to select the certified or licensed electricity provider that best fits your needs. If you don't choose a different provider, we buy electricity for you and charge you according to rates approved by your Public Service Commission. This is called the "Standard Offer Service" (SOS) program and is administered under rules established by the Commission.
The Commission has designated Delmarva Power to purchase electricity for you through power supply contracts in an annual competitive auction that provides customers with generation rates that are reflective of market conditions while at the same time providing protection against extreme conditions.
We continue to deliver electricity to all customers, no matter who they choose as their electric provider. Delmarva Power remains your distribution company. We will continue to deliver electricity to all customers through our network of electric power lines. We will continue to maintain these power lines and restore service in the event of any disruption, such as weather related events, and respond to emergency and routine service calls.
If you choose a new supplier, making the change is easy. Contact the supplier of your choice and complete the enrollment paperwork. It is then up to your new supplier and Delmarva Power to make the switch.
If you choose to stay with Standard Offer Service, you do not need to do anything.
Information for Retail Energy Suppliers