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Bill Payment Assistance



We want to share a few options that can help you minimize a seasonal spike in your electric utility bill. We can’t control the weather, but we can help you prepare and manage your energy bills through flexible payment options and assistance programs.

Our budget billing program helps you budget energy costs over time so that monthly bills are more predictable – even in cold winter or hot summer months when energy use naturally rises. To sign up for budget billing, please call 1-800-375-7117 ​to speak with a customer care representative or click here. We can also suggest other payment options or offer reasonable payment arrangements, if you qualify.

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​You can also use My Account to see how and when you’re using energy, get personalized tips for energy savings and calculate how much you can save by making specific improvements around your home.​​​

Low-Income Home Energy Assistance Program (LIHEAP)/ Maryland Energy Assistance Program (MEAP)*

  • This program provides assistance to low-income customers with their home heating bills
  • Limited assistance is available to repair or replace broken furnace
  • Payments are made to the fuel supplier and utility company
  • Applicants are eligible to apply for the MEAP program once at any time during the
    program year, July 1-May 31

Electric Universal Service Program (EUSP)*

  • This program provides assistance to low-income customers for their electric bill
  • Customers may receive help that pays a portion of their current electric bill
  • Some EUSP participants may qualify for assistance with past-due electric bills as well as referrals to energy efficiency program

Utility Service Protection Plan (USPP)*

  • This program is designed to protect low-income families from utility shutoff
  • Customers who are eligible for assistance from MEAP may also be eligible for participation in USP
  • Customers receive an electric bill for the same amount each month throughout the year.
  • The program is administered through the Maryland Department of Human Resources, Office of Home Energy Programs.   

Good Neighbor Energy Fund

In addition to state-specific programs, we partner with the Salvation Army to offer energy assistance to our low-income customers through the Good Neighbor Energy Fund. Your donation helps families with their energy bills. Delmarva Power will match $1 for every $3 that is collected, up to $70,000.

To contribute to the fund, please contact one of these offices:

The Salvation Army
407 Oak St.
Salisbury, MD 21804
For more information, call (410) 749-3077

Cecil Heating Assistance Program
P.O. Box 1160
Elkton, MD 21922-0195
For more information, call (410) 996-0241

Harford Community Action Agency
1321 B Woodbridge Station Way
Edgewood, MD 21040-3830

For more information, call (410) 939-3535​ x 22​​

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