• Delaware Customer Deposits (F.A.Q.)

  • New Customers

    If you are a new customer, you may be required to pay a deposit until you establish a satisfactory payment history. A satisfactory payment history is 12 consecutive months of service with payments made on time. Deposits are returned with interest once a satisfactory payment history is established.  

    New residential customers may be eligible for a deposit alternative such as a letter of credit from another utility. New business customers may be eligible for a deposit alternative such as surety bond or irrevocable letter of credit. 

    Previous or Existing Customers

    If you are a previous or existing customer, a deposit will be assessed if you do not have a satisfactory payment history. Deposits are returned with interest once a satisfactory payment history is established.

    Previous or existing customers will be assessed a deposit for reasons such as, but not limited to:

    • Previous customer with an unpaid final bill 
    • Disconnection of service for non-payment
    • Paying your bill late twice in a 12 month period 
    • Bankruptcy
    • Fraud or theft of service

    Frequently Asked Questions (F.A.Q.) 

    How is the deposit calculated? 

    The deposit is calculated as two months of the estimated average annual electric and or natural gas bill.

    When is the deposit due?  Can it be paid in installments?

    For new customers, the deposit will be due with your first month’s bill. For previous and existing customers, deposits are due when payment is due for your next bill following assessment of the deposit. The deposit can be billed in up to three monthly installments. Please contact us at 1-800-375-7117 to request installment payments for your deposit.

    Please note, in some instances customers may be required to pay their deposit prior to service being connected or reconnected.

    How do I make a deposit payment? 

    Deposits can be paid over the phone by check or credit card. Deposit payments can also be mailed using check or money order.

    When are deposits returned? 

    Deposits are returned with interest once a satisfactory payment history is established. A satisfactory payment history is 12 consecutive months of service with payments made on time and in full.  

    For more information on customer deposits,please see the Delaware Electric Tariff.